Qualifacts

www.qualifacts.com

1 Job

1,184 Employees

About the Company

Celebrating 25 years, Qualifacts is the leading provider of electronic health record (EHR) software and data solutions designed specifically for behavioral health and human services organizations. Putting the health of individuals first, our award-winning platforms—Credible, CareLogic, and InSync—enable behavioral health providers to spend more time on what matters most: delivering superior care that drives better outcomes. Qualifacts is more than a provider of innovative technology—we're partners in care, working alongside organizations of all sizes nationwide to simplify the lives of behavioral health providers and provide care with the greatest need. We simplify clinical workflows and ensure compliance, while strengthening client-provider relationships. Today, we serve more than 2,700 organizations across all 50 states, including 33% of the nation's Certified Community Behavioral Health Centers (CCBHCs).

Listed Jobs

Company Name: Qualifacts
Job Title: Salesforce Support Specialist
Job Description: **Job Title:** Salesforce Support Specialist **Role Summary:** Provide operational support and maintenance for the organization’s Salesforce platform and integrated applications. Manage user lifecycle, resolve support tickets, contribute to documentation, and assist in the delivery of new functionality through QA/UAT and Scrum processes. **Expectations:** - Deliver timely user and license management. - Accurately capture stakeholder requirements and design solutions in partnership with technology leadership. - Maintain clear, organized documentation and technical diagrams. - Participate actively in Scrum ceremonies and drive multiple concurrent projects to completion with minimal supervision. - Communicate effectively with all organizational levels, both written and verbally. **Key Responsibilities:** - Create, modify, and deactivate user accounts; manage roles, profiles, permissions, public groups, OWD, and sharing rules. - Intake and triage internal user requests; document requirements and propose solutions. - Support QA and UAT activities for new Salesforce releases. - Resolve platform‑related support tickets and perform root‑cause analysis. - Conduct new‑user onboarding and ongoing training sessions. - Contribute to system documentation, data maps, and technical diagrams. - Participate in daily stand‑ups, sprint planning, retrospectives, and other Scrum events. **Required Skills:** - Hands‑on experience with Sales Cloud, Service Cloud, and Experience Cloud (Community). - Familiarity with Salesforce Flow Builder and basic Apex code. - Proficient in Microsoft Excel for data analysis and manipulation. - Strong troubleshooting and root‑cause analysis capabilities. - Critical thinking, problem‑solving, and decision‑making under ambiguity. - Excellent written and verbal communication; active listening. - Highly organized with strong time‑management and prioritization skills. - Ability to manage multiple projects simultaneously and drive them to completion. **Required Education & Certifications:** - Bachelor’s degree in Business, Information Systems, Computer Science, or related field **or** equivalent professional experience. - Salesforce Administrator certification (ADM 201) preferred but not mandatory. - Minimum of 1 year experience with Sales Cloud preferred.