UK Health Security Agency

Company Name: UK Health Security Agency
Job Title: Lead Product Manager – ServiceNow
Job Description: **Job Title** Lead Product Manager – ServiceNow **Role Summary** Senior leader responsible for defining and executing the strategic vision, roadmap, and operational excellence of the ServiceNow platform. Acts as the primary owner of product direction, stakeholder engagement, supplier governance, licensing, and commercial accountability within a digital and data environment. Drives user‑centred, agile product delivery across multidisciplinary teams and ensures compliance, performance, and continuous improvement. **Expectations** - Translate organisational priorities into a clear, actionable ServiceNow product roadmap. - Maintain governance structures and transparent decision‑making. - Ensure agile delivery standards, licensing compliance, and supplier performance. - Foster stakeholder alignment, user adoption, and continuous service improvement. **Key Responsibilities** - Develop and maintain long‑term product vision and roadmap aligned with business needs. - Establish and chair product governance boards with cross‑functional representation. - Manage full agile delivery lifecycle: backlog refinement, sprint planning, releases, retrospectives. - Identify and implement workflow automation opportunities across internal departments. - Lead licensing strategy, audit readiness, and contractual compliance. - Collaborate with Commercial and Legal teams to draft Statements of Work, evaluate suppliers, and support procurement. - Monitor third‑party vendor performance against KPIs and SLAs; enforce accountability. - Work closely with service owners, business analysts, developers, and technical leads to ensure secure, effective implementations. - Design and operate user feedback mechanisms and performance reporting for continuous improvement. - Support a community of practice for product managers and ensure alignment with GDS product management standards. **Required Skills** - Proven product management experience (5+ years) with ServiceNow platforms. - Deep understanding of ServiceNow modules, licensing, and governance. - Strong agile (Scrum/Kanban) and product delivery expertise. - Excellent stakeholder, vendor, and commercial relationship management. - Ability to craft SOWs, negotiate contracts, and guide procurement processes. - Data‑driven decision‑making; KPI and SLA definition and monitoring. - Leadership, communication, and facilitation skills for cross‑functional teams. - Knowledge of security, compliance, and GDS product standards. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field (or equivalent experience). - ServiceNow certification (e.g., System Administrator, Implementation Specialist, or Developer). - Agile/Scrum certification (e.g., Scrum Master, AgilePM) and/or PRINCE2/PMP desirable. - ITIL Foundation or higher preferred. - Ability to obtain and maintain SC (Security Check) clearance.

London, United kingdom

On site

Senior

15-01-2026

Company Name: UK Health Security Agency
Job Title: Senior Specialist - Power Platform
Job Description: **Job Title:** Senior Specialist – Power Platform **Role Summary:** Lead technical specialist for Microsoft Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents, Dataverse, APIs, Connectors). Design, deploy, and maintain secure, scalable, high‑availability platform environments. Provide expert guidance, incident response, training, and continuous improvement across the organization. **Expectations:** - Deliver 24/7 platform reliability, meeting defined SLAs/OLAs. - Act as single source of truth for Power Platform strategy, governance, and best practices. - Mentor and supervise junior engineers; collaborate with cross‑functional technology teams. **Key Responsibilities:** 1. Deliver subject‑matter expertise: advise on architecture, security, governance, and integration. 2. Respond to incidents/outages, perform root‑cause analysis, restore service, and document findings. 3. Design, configure, and deploy Power Platform environments; enforce DLP, compliance, and licensing rules. 4. Integrate Power Platform solutions with internal systems and third‑party services via connectors, APIs, and custom integration. 5. Optimize platform performance: capacity planning, tuning, scalability, and resource allocation. 6. Manage product licenses, monitor usage, and recommend cost‑optimization measures. 7. Own disaster‑recovery procedures, develop and maintain business‑continuity plans. 8. Produce and maintain technical documentation, SOPs, knowledge‑base entries, and training materials. **Required Skills:** - Proficient in Power Platform core components (Apps, Automate, BI, Virtual Agents, Dataverse, connectors). - Strong background in platform configuration, deployment, security, governance, and scalability. - Incident response, troubleshooting, and root‑cause analysis. - Scripting/automation (PowerShell, JavaScript, SQL). - Familiarity with Azure services, API Management, and data integration patterns. - Excellent written and verbal communication, including documentation and training. - Project management, estimation, and SLA monitoring. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. - Microsoft Certified: Power Platform Solution Architect Expert (or Power Platform Developer Associate) preferred. - Azure certifications (e.g., Azure Administrator Associate) are a plus.

London, United kingdom

On site

Senior

19-01-2026

Company Name: UK Health Security Agency
Job Title: Senior Product Manager (Salesforce)
Job Description: Job title: Senior Product Manager – Salesforce Role Summary: Owns end‑to‑end product management for the agency’s Salesforce CRM, steering strategy, roadmap, licensing, governance, and value delivery to align with organisational priorities. Expectations: Demonstrate strategic leadership, influence cross‑departmental stakeholders, manage commercial relationships, and deliver measurable business value through agile product delivery. Key Responsibilities - Define and maintain a strategic Salesforce roadmap aligned with business goals and user needs. - Elicit, synthesise, and prioritise CRM requirements from internal business owners across multiple use cases. - Own licensing strategy: manage renewals, cost optimisation, and commercial negotiations with Salesforce and suppliers. - Lead business case development, procurement, and contract negotiation for CRM services. - Serve as the primary contact for platform governance, data protection, risk, and compliance. - Translate business requirements into epics and user stories, maintain a groomed backlog, and facilitate product ceremonies (planning, reviews, retrospectives). - Oversee vendor delivery, performance, and compliance with technical & commercial obligations. - Coordinate integrations between Salesforce and other enterprise systems (case management, data platforms). - Report roadmap progress, risks, and value metrics to senior stakeholders and governance boards. Required Skills - Deep product management experience (5+ years) with a focus on enterprise CRM systems. - Proven track record managing Salesforce implementations, licensing, and vendor relationships. - Strong stakeholder management and influence across senior leadership levels. - Expertise in agile product delivery, backlog management, and product ceremonies. - Knowledge of data protection, risk, and compliance frameworks (e.g., GDPR, GDS standards). - Excellent communication, negotiation, and analytical skills. Required Education & Certifications - Bachelor’s degree in Business, Computer Science, Information Systems, or related field (minimum). - Relevant certifications preferred: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, and/or Product Management certification (CPCM, Pragmatic Marketing, or equivalent).

London, United kingdom

On site

Senior

27-01-2026

Company Name: UK Health Security Agency
Job Title: Contract & Facilities Project Manager
Job Description: **Job Title** Contract & Facilities Project Manager **Role Summary** Lead and manage refurbishment, capital, and engineering projects for a large scientific campus, ensuring delivery within agreed time, cost, and quality parameters. Oversee facilities management services, contractor performance, and project governance while driving benefits realization and stakeholder alignment. **Expectations** - Deliver projects on schedule, within budget, and to required quality standards. - Maintain effective governance, risk, and change management throughout project lifecycles. - Ensure clear communication and strong relationships with internal and external stakeholders. - Achieve and track benefits as defined in business cases. **Key Responsibilities** - Develop and execute Planned Preventative Maintenance (PPM) and Building Management System (BMS) initiatives. - Provide day‑to‑day project leadership, set controls, and manage transitions between phases. - Supervise and coordinate hard‑services contractors. - Lead the preparation and coordination of capital and minor works business cases. - Monitor and report budget performance; manage resources and skill requirements. - Identify, assess, and mitigate project risks and issues; escalate when needed. - Produce regular project reports to support governance and decision‑making. - Implement change‑management processes and ensure documented approvals for scope changes. - Track benefits realization against business case targets and maintain a benefits strategy. - Foster collaborative relationships with clinical, scientific, corporate, NHS, academic, and public sector partners. **Required Skills** - Proven project management expertise (PRINCE2, PMP, or equivalent). - Strong leadership and team‑management abilities. - Excellent stakeholder and contractor management. - Budgeting, financial tracking, and cost control. - Risk, issue, and change management competence. - Knowledge of facilities operations, PPM, and BMS concepts. - Effective written and verbal communication; presentation skills. - Analytical thinking with a focus on benefits realization and continuous improvement. **Required Education & Certifications** - Bachelor’s degree in Engineering, Construction Management, Facilities Management, or related field (or equivalent experience). - Professional project management certification (e.g., PRINCE2 Practitioner, PMP) preferred. - Additional qualifications such as CIPS, NEBOSH, or Chartered Engineer status considered an asset.

London, United kingdom

On site

24-02-2026

UK Health Security Agency

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