Incedo Inc.

About the Company

Incedo is a global AI and data transformation specialist empowering companies to realize sustainable business impact from their digital investments by delivering ROI from AI@Scale.

As a long-term partner for strategy to execution, we operate at the intersection of business and technology. Our integrated services and platforms are built on the foundation of AI & Data, digital engineering, and operations transformation, bringing deep domain expertise and full stack capabilities together.

With over 4,000 people in the US, Canada, Latin America and India and a large, diverse portfolio of Fortune 500 enterprises and fast-growing clients worldwide, we work across banking & payments, wealth management, telecom, hi-tech and life sciences.

Listed Jobs

Company Name

Incedo Inc.

Job Title

Senior ServiceNow Developer (ITSM)

Job Description

**Job title:** Senior ServiceNow Developer (ITSM) **Role Summary:** Lead and manage end-to-end ServiceNow IT Service Management (ITSM) implementations, including Incident, Problem, Change, Request, and CMDB modules. Oversee all project governance, risk, stakeholder communication, and compliance oversight, while driving ITIL-aligned delivery and integration efforts. **Expectations:** - Deliver ServiceNow ITSM projects on time, within scope, and in alignment with ITIL best practices. - Ensure rigorous background verification processes, vendor management, and SLA compliance. - Maintain clear, proactive communication with internal stakeholders (HR, Compliance, IT) and external partners. **Key Responsibilities:** - Architect and implement ServiceNow ITSM solutions (Incident, Problem, Change, Request, CMDB). - Develop and maintain project plans, risk registers, and stakeholder communication strategies. - Coordinate UAT, integration testing, and go‑live support activities. - Manage background verification programs, vendor contracts, and SLA enforcement. - Liaise with HR, Compliance, and IT teams to align ServiceNow deployments with organizational policies. - Provide mentorship and technical guidance to junior developers and project staff. **Required Skills:** - Extensive ServiceNow ITSM configuration and development experience. - Deep knowledge of ITIL v3/v4 principles. - Proven project management experience (PMI PMP or PRINCE2 certification preferred). - Strong analytical, problem‑solving, and decision‑making abilities. - Excellent verbal and written communication skills. **Required Education & Certifications:** - Bachelor’s degree in Information Technology, Computer Science, or related field. - PMP, PRINCE2, or equivalent project management certification. - ServiceNow Certified System Administrator and ServiceNow Certified Application Developer (preferred).

New york, United states

On site

Senior

27-01-2026