- Company Name
- Spruce InfoTech Inc.
- Job Title
- Senior Business Analyst
- Job Description
-
**Job Title**
Senior Business Analyst
**Role Summary**
Lead strategic analysis and solution design for ACH, check‑clearing, and payment‑processing operations in the U.S. or Canada. Own the full consulting lifecycle: gather requirements, model processes, translate business needs into technical specifications, and drive implementation, testing, and change management for payment platforms.
**Expactations**
- Deliver end‑to‑end business analysis for payment‑operations initiatives.
- Ensure regulatory compliance (NACHA, Federal Reserve, ECCHO, Payments Canada, AML/KYC/OFAC/OSFI).
- Provide high‑quality documentation (BRDs, FRDs, process maps, user stories).
- Facilitate cross‑functional collaboration and stakeholder communication.
**Key Responsibilities**
- Gather, document, and prioritize business requirements with retail, commercial, treasury, and digital banking stakeholders.
- Analyze current workflows, systems, and data to identify efficiency opportunities and risk gaps.
- Create and maintain BRDs, FRDs, BPMN process models, and high‑level and detailed design artifacts.
- Translate payment‑operations needs into technical specifications for IT teams.
- Draft user stories for ACH, check, wire, and exception flows; collaborate with Product Owners on backlog grooming.
- Validate requirements, support defect triage, and coordinate UAT.
- Champion process improvement initiatives applying Six Sigma methodologies.
- Drive change management, operational readiness, and staff training during solution roll‑out.
- Ensure all deliverables meet applicable regulatory standards and internal quality criteria.
- Utilize BA tools (JIRA, Confluence, Visio) and workflow automation platforms (Pega, Appian, etc.).
- Adopt Agile, SAFe, or Waterfall practices as appropriate to project context.
**Required Skills**
- 8–15 years of business analysis in financial services, specializing in ACH and check clearing.
- Deep knowledge of U.S. ACH (NACHA) and Federal Reserve/ECCHO check rules; Canadian cheque processing (CPA rules, Image Clearing, SOE/SIT, CDS/ACSS).
- Proficiency modeling BPMN process flows and using workflow automation tools (Pega, Appian).
- Six Sigma Green Belt or higher; proven application of process‑improvement techniques.
- Strong analytical, communication, and stakeholder‑management abilities.
- Experience with JIRA, Confluence, Visio or equivalent BA tools.
- Familiarity with Agile, SAFe, and Waterfall methodologies.
**Required Education & Certifications**
- Bachelor’s degree in Business, Finance, Information Systems, or related field.
- Six Sigma Green Belt or higher (preferred).