- Company Name
- Historic Royal Palaces
- Job Title
- Security Senior Team Leader - HM Tower of London
- Job Description
-
Job Title: Security Senior Team Leader – Tower of London
Role Summary:
Lead frontline security operations at a historic heritage site, ensuring the safety, incident response, and exceptional visitor experience. Provide shift leadership, direct Security Officers, and coordinate with operations and leadership to maintain readiness and professional standards.
Expectations:
- Deliver high‑quality, visitor‑focused security operations
- Maintain operational readiness during shifts, events, VIP visits, and emergencies
- Manage incident reporting, emergency response, and crisis procedures
- Coordinate security delivery in operational meetings
- Uphold professional presentation, inclusivity, and continuous improvement
Key Responsibilities:
• Lead, motivate and manage Security Officers during daily shifts
• Serve as senior security lead for site operations, including events and VIP visits
• Ensure safety of visitors, staff, assets, and historic site
• Oversee incident and emergency management, including training and readiness exercises
• Represent security interests in daily operational meetings with Visitor Services, Operations, and other teams
• Review, update, and enforce security procedures and SOPs for current threats
• Share security data, observations, and intelligence to inform decision‑making
• Support Security Managers with audits, SOP development, roster management, and continuous improvement initiatives
• Build relationships across departments, acting as a credible, authoritative security presence
• Promote professionalism, inclusivity, and exceptional visitor care
Required Skills:
• Significant experience in security, operational, or protective services (heritage, visitor attraction, public venue preferred)
• Strong leadership, team direction, and decisive decision‑making under pressure
• Excellent communication, interpersonal, and professional demeanor
• Visitor‑centric mindset with a customer‑focused approach
• Sound judgement, situational awareness, and composure under stress
• Ability to handle sensitive information and engage senior stakeholders
• Motivational, positive team ethos, reliability
• Organised, proactive working style with effective prioritisation
Required Education & Certifications:
• Minimum relevant security qualification (e.g., Security Guard Licence, Security Leadership Certificate)
• Additional certifications in incident management, emergency response, or leadership a plus