TheITeam

About the Company

The ITeam is an IT Support Company in Calgary, offering IT services including Managed IT support and services, network support, server hosting, and much more. Contact us (403) 750-2540.

In today’s fast-moving, high-threat environment, having a team of experts to help create a technology strategy that meets your business needs, achieves and maintains compliance, and protects yours and your customers’ data is of utmost importance. In our third decade of operations, our team of experienced IT professionals partner with Canadian businesses, dental and medical clinics, and energy companies to provide cost-effective, comprehensive, customized IT solutions.

Your business depends on your technology running smoothly and reliably, without unexpected outages and interruptions. Your bottom line depends on achieving predictable IT expenses and avoiding unpleasant cost surprises. Our fixed-fee Managed Services offering provides your organization with the ability to have the support and expertise of a full IT department for a predictable and affordable cost that eliminates surprises and gives you peace of mind of knowing what can be expected from a services and cost perspective. With The ITeam as your Managed Services Provider (MSP), you have a virtual IT department committed to helping you achieve the most sophisticated cyber-security protection, a comprehensive technology strategy, and the highest level of productivity possible. In addition to Managed IT services, The ITeam offers Business Continuity and Disaster Recovery, Offsite Backup, IT Staff Augmentation, Cloud and Hosting Services, Unified Communications, 24x7x365 monitoring, and proactive response needs.

Ranked as one of the Top 100 Managed Service Providers in Canada and Top 501 worldwide by Channel Futures/MSP mentor, The ITeam understands cyber-security issues and is dedicated to partnering with businesses and other organizations to realize the vision of making Alberta the centre of cyber strength and innovation.

Listed Jobs

Company Name

TheITeam

Job Title

Account Manager

Job Description

**Job Title:** Account Manager **Role Summary:** Build and nurture long‑term client relationships, proactively identify growth opportunities, and ensure the successful delivery of managed services and projects. Serve as the client’s primary advisor, aligning client needs with solution delivery and driving retention and revenue growth. **Expactations:** - Deliver consistent, high‑quality client service and maintain engagement. - Meet or exceed retention, renewal, and upsell revenue targets. - Maintain detailed, accurate client records in the CRM. - Collaborate cross‑functionally with technical, delivery, and executive teams. **Key Responsibilities:** - Act as primary point of contact for assigned clients, conducting regular check‑ins and strategic reviews. - Identify expansion and cross‑sell opportunities through consultative, value‑based selling. - Coordinate project scope, timelines, budgets, and outcomes with delivery teams. - Monitor client satisfaction via surveys and feedback, proactively mitigating risks. - Provide performance reports, ROI insights, and strategic recommendations to clients. - Share client insights internally to inform continuous improvement. **Required Skills:** - Proven account management or client success experience in MSP, technology, or professional services. - Strong relationship‑building and executive stakeholder communication. - Ability to manage multiple accounts while collaborating across teams. - Present insights, recommendations, and value to clients (in person or online). - Basic understanding of managed IT services, cybersecurity, and cloud solutions. - Proficiency in Microsoft Office (Word, PowerPoint, Excel). **Required Education & Certifications:** - Bachelor’s degree (preferred) or equivalent professional experience. - Valid driver’s license (ability to travel to client sites).

Calgary, Canada

Hybrid

29-01-2026