- Company Name
- TXO
- Job Title
- Sales Operations Manager - HubSpot
- Job Description
-
**Job Title**
Sales Operations Manager – HubSpot
**Role Summary**
Own and govern the HubSpot Sales & Marketing Hubs to optimise commercial processes, deliver accurate reporting, and enable scalable sales performance in a multi‑team, high‑growth environment.
**Expectations**
* Act as first dedicated sales operations hire.
* Drive adoption, consistency, and data integrity across all sales teams.
* Provide data‑driven insight to senior leadership and challenge assumptions when needed.
**Key Responsibilities**
- HubSpot ownership: configuration, pipelines, automation, user roles, permissions, data quality controls.
- Define and enforce CRM standards, governance, and best‑practice training.
- Map, standardise, and document sales processes; ensure adherence through enablement and review cycles.
- Monitor pipeline health, stage progression, and next‑step clarity.
- Own commercial KPIs (conversion, win rates, cycle, coverage), identify bottlenecks, and recommend improvements.
- Build dashboards for performance and forecasting; own forecast methodology, cadence, and accuracy monitoring.
- Support senior leadership with commercial updates, forecasting reviews, and board‑level reporting.
- Manage deal governance: approvals, discounting, ageing, risk visibility.
- Collaborate with Finance, Legal, IT, and Marketing on data reconciliation, forecasting alignment, and lifecycle accuracy.
**Required Skills**
- Hands‑on HubSpot Sales Hub (Marketing Hub optional).
- Proven experience in sales operations, revenue operations, or CRM administration.
- Strong analytical ability; translate data into actionable insights.
- Experience with multi‑team sales orgs and competing priorities.
- Excellent communication, coaching, and stakeholder influence skills.
- Ability to challenge assumptions and drive process improvement autonomously.
**Required Education & Certifications**
- Bachelor’s degree in Business, Finance, Marketing, or related field.
- HubSpot certifications (Admin, Reporting, Sales Software, Operations Hub) strongly preferred.
---