Transifex

www.transifex.com

1 Job

60 Employees

About the Company

Transifex is a Localization Automation Platform that helps developers and marketers publish digital content across multiple languages. Built for companies with agile development cycles, Transifex's cloud platform helps accelerate the delivery of content with a continuous localization workflow. Customers using Transifex can be assured that new content is always translated, and the latest translations are included with each release. This means faster time-to-market and a better experience for end users.

Transifex is global and digital – with engineers on two continents and customers in nearly 50 countries representing about 40,000 projects and over 320,000 users, localizing content in 150+ languages. Customers include Atlassian, HubSpot, Signal, Vodafone, Deezer, Eventbrite, Soundcloud, and Waze.

Listed Jobs

Company Name: Transifex
Job Title: Application Support Specialist
Job Description: Job Title: Application Support Specialist Role Summary: Deliver technical support for the FlowFit TBMS platform, resolving incidents, maintaining knowledge bases, and collaborating with IT to enhance product functionality while ensuring high customer satisfaction. Expectations: 3+ years B2B customer service experience, front‑line IT support expertise, strong analytical and problem‑solving skills, excellent organization and prioritization, action‑oriented, teamwork‑focused, and bilingual in English and French. Key Responsibilities: - Respond to incidents, service requests, and inquiries via Jira Service Management, live chat, phone, and video. - Monitor incident progress, enforce SLAs, and communicate status to stakeholders. - Document solutions, update procedures, and contribute to knowledge‑base maintenance. - Identify improvement areas, recommend enhancements, and partner with IT on feature upgrades and system integrations. - Ensure compliance with audit, quality, and safety standards. - Maintain accurate task records, reporting, and documentation. Required Skills: - Front‑line IT support experience in a B2B environment. - Proficiency in Jira Service Management (required). - Strong analytical, troubleshooting, and documentation skills. - Excellent verbal and written communication in English and French. - Team collaboration, customer‑centric mindset, and ability to meet tight deadlines. - Familiarity with MS Azure, SQL Server, IIS, and CAT tools (optional). - Knowledge of translation project management applications (FlowFit, Plunet, XTRF) (optional). Required Education & Certifications: - DEC or AEC in Computer Science, Network Management, Computer Security, or related field (or equivalent professional experience).