- Company Name
- Advanced Recovery Systems, LLC
- Job Title
- Technical QA/Application Support Specialist
- Job Description
-
**Job Title:** Technical QA/Application Support Specialist
**Role Summary:**
Execute technical quality assurance for enterprise applications—including EHR, Salesforce, and AI‑enabled workflows—within Agile sprint cycles. Act as the final quality gate, validating functional, integration, regression, and negative tests, and ensuring solutions are demo‑ready. Provide day‑to‑day application support, triage incidents, troubleshoot user issues, and maintain QA documentation.
**Expectations:**
- Deliver meticulous test plans, cases, and validation scenarios for EHR and Salesforce implementations.
- Participate in Agile ceremonies, reviewing user stories and acceptance criteria for completeness and testability.
- Serve as the quality checkpoint before stakeholder demos and releases, providing go/no‑go recommendations.
- Provide timely, professional support to end users via email, phone, or chat, escalating complex incidents.
- Maintain test artifacts, readiness checklists, and knowledge‑base content; continuously recommend improvements.
**Key Responsibilities:**
- **Agile QA & Sprint Alignment** – Attend sprint reviews, assess completion status, and validate deliverables with developers.
- **Technical QA & Testing** – Develop test plans, execute functional, integration, regression, and negative tests; validate workflow logic, data integrity, and system outcomes; document and track defects.
- **Demo & Release Readiness** – Confirm demo data and scenarios are stable; recommend readiness; retest fixes pre‑release.
- **Application Support** – Respond to support tickets, troubleshoot workflow issues, user access problems, and application incidents; document resolutions; ensure communication during outages.
- **Documentation & Continuous Improvement** – Maintain QA documentation, contribute to standard operating procedures, identify recurring issues, and suggest workflow/system enhancements.
**Required Skills:**
- 2‑4 years technical QA or application support experience in enterprise environments.
- Hands‑on Agile sprint‑based development and test execution.
- Proficiency in functional, integration, regression, and negative testing.
- Experience with EHR systems, Salesforce workflows/administration, and AI‑enabled automation.
- Strong defect documentation, risk assessment, and communication skills.
- Familiarity with regulated healthcare environments (HIPAA).
- Ability to troubleshoot, triage incidents, and provide clear documentation.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, or related field (advanced degrees a plus).
- Certifications in QA (ISTQB) or Salesforce administration are desirable but not mandatory.