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YouLend

YouLend

www.youlend.com

5 Jobs

459 Employees

About the Company

YouLend is the leading global embedded financing platform, powering e-commerce, payments, and tech giants like Amazon, eBay, Dojo, Mollie, Shopify, Just Eat Takeaway, and SumUp.

Our software platform and APIs enable our partners to offer flexible financing, in their own branding, within a week.

Operating across 9+ markets in the UK, EU, and US, we help businesses grow. Learn more at www.youlend.com or connect with our team at partnership@youlend.com.

Listed Jobs

Company background Company brand
Company Name
YouLend
Job Title
Head of Customer Service
Job Description
**Job Title** Head of Customer Service **Role Summary** Lead the customer service function for merchant service requests across the UK and Europe, managing a bilingual team of 17 FTEs and three manager-level leaders. Drive performance against key KPIs (call answer rate, email SLAs, chatbot responsiveness) and collaborate with Sales, Credit, Product, Compliance, and regulatory stakeholders to optimize the customer experience. **Expectations** - Sustain and grow operational excellence while building next‑generation customer service capabilities. - Hire, develop, and mentor middle‑level managers to create a learning‑centric team culture. - Deliver measurable improvements in efficiency and quality through data‑driven performance management. **Key Responsibilities** - Oversee daily operations of three customer service teams (4–5 Service Executives each) and a Complaints Specialist. - Set and monitor KPIs: call answer rate, email SLA adherence, chatbot response times, and overall customer satisfaction scores. - Partner with Sales, Credit, Product, and Compliance to establish robust feedback loops between policy and service delivery. - Own escalation paths for complaints and online reviews (Google, Trustpilot). - Implement incentive and recognition programs aligned with KPIs. - Drive process improvements, adopt best‑practice tools, and support the rollout of new service platforms. **Required Skills** - Proven experience leading and scaling customer service teams, preferably in small‑business lending or cash‑advance products. - Strong track record delivering against aggressive performance targets. - Data‑driven decision making with proficiency in Excel or analytics tools; experience with HubSpot or Aircall is a plus. - Outstanding communication, conflict‑resolution, and presentation abilities. - Ability to motivate teams, manage change, and act with urgency. **Required Education & Certifications** - Bachelor’s degree in Business, Finance, Marketing, or a related field. - Any relevant customer service or operations certifications (e.g., CSM, Inbound, Six Sigma) is a plus.
London, United kingdom
On site
25-09-2025
Company background Company brand
Company Name
YouLend
Job Title
Junior Software Engineer
Job Description
Atlanta, United states
On site
Junior
13-10-2025
Company background Company brand
Company Name
YouLend
Job Title
Financial Accountant
Job Description
**Job Title**: Financial Accountant **Role Summary** Provide accurate, timely accounting support for a fast‑growing FinTech, managing ledger entries, reconciliations, statutory account preparation and audit liaison. Deliver financial insights and process improvements to enable efficient business operations. **Expectations** - Deliver month‑end and year‑end close activities within NetSuite. - Produce statutory reports in compliance with IFRS and local GAAP. - Actively participate in group and local statutory audits. - Maintain internal controls and drive continuous improvement in accounting systems, processes, and automation. **Key Responsibilities** 1. Manage general ledger and complete balance sheet reconciliations in NetSuite for month‑end closing. 2. Prepare statutory accounts (IFRS / Local GAAP) and related disclosures. 3. Coordinate and support statutory audits of group and local entities, liaising with external auditors to meet audit standards and regulatory requirements. 4. Uphold internal control standards, recommending and implementing best practices for financial compliance. 5. Provide financial analysis and insight to senior management to support data‑driven decision‑making. 6. Identify and champion efficiencies and automation opportunities across accounting systems and processes. **Required Skills** - Certified ACA/ACCA from an audit background (Big 4 or leading mid‑tier practice preferred). - Strong technical knowledge of IFRS, UK GAAP, US GAAP, with ability to explain complex accounts clearly. - 2–3 years of practice‑based accounting experience. - Advanced Excel proficiency (formulas, pivot tables, macros). - Analytical mindset with meticulous attention to detail. - Excellent written and verbal communication. - Self‑motivated ownership of financial controls and workload. - Familiarity with FinTech or financial services environment a plus. **Required Education & Certifications** - ACA or ACCA qualification (or equivalent). - Minimum of 2–3 years’ practical accounting experience (preferred audit).
London, United kingdom
Hybrid
05-11-2025
Company background Company brand
Company Name
YouLend
Job Title
Commercial Strategy Associate
Job Description
**Job Title:** Commercial Strategy Associate **Role Summary:** Data‑driven professional responsible for turning commercial and partner performance data into actionable insights that drive growth, margin improvement, and market expansion. Works cross‑functionally with Partnerships, Product, Risk, Capital Markets, and Operations to optimize pricing, propositions, and operational performance. **Expectations:** - Deliver insightful analyses that influence senior‑level decisions and commercial negotiations. - Build and maintain reliable commercial models and dashboards. - Manage mini‑projects and workstreams with timely delivery and stakeholder alignment. - Communicate findings clearly to internal and external audiences. **Key Responsibilities:** - Analyze partner performance and commercial data to identify growth, efficiency, and margin opportunities. - Translate complex datasets into clear recommendations for stakeholders. - Support business reviews, RFPs, and negotiations with analytical input. - Collaborate with product, risk, capital markets, and operations to refine pricing and partner propositions. - Develop and maintain pricing, forecasting, and performance dashboards. - Research new market opportunities and assist in go‑to‑market analyses. - Lead small workstreams within larger commercial initiatives. - Prepare and present concise presentations to senior leadership and partners. - Identify data gaps and propose analytical improvements for decision‑making. **Required Skills:** - 2‑4 years experience in data‑driven, analytical, or commercial roles (e.g., fintech, tech, consulting, banking, corporate strategy). - Strong analytical toolkit: advanced Excel; preferably SQL and data‑visualisation tools (Metabase, Tableau, etc.). - Excellent written and verbal communication; ability to craft data‑driven narratives. - Ownership mentality, bias to action, and comfort with ambiguity. - Strong problem‑solving curiosity and ability to understand underlying business drivers. - Ability to manage multiple workstreams, prioritize effectively, and meet tight deadlines. - Team‑first attitude; collaborative and adaptable. **Required Education & Certifications:** - Bachelor’s degree in Business, Finance, Economics, Mathematics, Statistics, Engineering, or a related quantitative field. - Relevant certifications (e.g., CFA, FRM, data analytics certificates) are a plus but not mandatory.
London, United kingdom
On site
Junior
10-11-2025