- Company Name
- AfterShip
- Job Title
- Revenue Operations - Systems Manager
- Job Description
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**Job title**
Revenue Operations – Systems Manager
**Role Summary**
Own and evolve the end‑to‑end GTM system landscape, spearheading rebuilds, clean‑ups, and standardization of tools such as HubSpot, DealHub, Planhat, Gong, and Outreach to support scalable revenue operations across a global SaaS organization.
**Expectations**
Deliver long‑term system health, enforce data governance, and drive adoption of standardized configuration while collaborating cross‑regionally and aligning with business strategy.
**Key Responsibilities**
- Administer and roadmap evolution of HubSpot, DealHub, Planhat, Gong, Outreach, and related GTM platforms.
- Lead end‑to‑end system rebuilds, including object modeling, lifecycle stages, workflows, permissions, and integrations.
- Assess technical debt and execute clean‑up plans to improve usability, scalability, and data quality.
- Translate GTM strategy into system design, establishing naming conventions, documentation and change‑management processes.
- Partner with the Data team to enable Reverse‑ETL via BigQuery/Tableau and align warehouse models.
- Own testing, release management, enablement, and adoption for major system changes.
- Evaluate, select and implement new GTM tools as growth demands.
- Collaborate with stakeholders in Asia and Europe, often beyond standard hours, to coordinate parallel initiatives.
**Required Skills**
- 5–8+ years in Revenue Operations, Sales Operations, or GTM systems within a B2B SaaS environment.
- Hands‑on administration of HubSpot (advanced workflows, custom objects, integrations, governance).
- Experience administering CPQ, outreach, and customer success platforms (e.g., DealHub, Outreach, Planhat).
- Proven track record of rebuilding/re‑architecting CRM and GTM tooling to reduce complexity and enhance adoption.
- Strong understanding of end‑to‑end GTM processes and how system design impacts reporting and scalability.
- Proficiency in scripting or configuration management for integrations (e.g., API, middleware, Reverse‑ETL patterns).
- Systems‑thinking mindset, bias toward simplification, and strong documentation practices.
- Ability to influence stakeholders and manage change across distributed teams.
**Required Education & Certifications**
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
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