- Company Name
- EsteemIT
- Job Title
- Verint System Administrator
- Job Description
-
Job Title: Verint System Administrator
Role Summary:
Responsible for installing, configuring, maintaining, and optimizing Verint servers and associated infrastructure. Ensures high availability, performance, and compliance of the Verint environment across the enterprise. Collaborates with IT, networking, security, and operations teams to support critical business functions and maintain system integrity.
ExpecTations:
- Deliver reliable Voice and Screen Capture services with minimal downtime.
- Maintain compliance with regulatory requirements (PCI, SOX, HIPAA, etc.).
- Provide Tier 2/Tier 3 support for Verint‑related incidents and escalations.
Key Responsibilities:
- Administer and configure Verint servers, applications, and components.
- Monitor system performance, storage, health, and application availability.
- Perform routine audits of data‑retention policies, system logs, and compliance standards.
- Apply patches, software updates, and version upgrades in coordination with vendor support.
- Troubleshoot Verint issues, including failures, integration errors, and performance degradation.
- Manage storage tiers, archiving, retention schedules, backups, and disaster‑recovery processes.
- Support integrations with SIP/VoIP, PBX, SBCs, and contact‑center platforms.
- Validate call flows, routing, and trunk configurations with network/telecom teams.
- Ensure system security, manage access controls, audit logs, and compliance export requests.
- Develop and maintain documentation, SOPs, architecture diagrams, and knowledge articles.
- Participate in incident response, root‑cause analysis, and continuous‑improvement activities.
Required Skills:
**Technical** – Verint Workforce Optimization/WFO, Verint Playback, v15.x/v7.x; Windows Server administration; SQL Server fundamentals; application log analysis; VoIP/SIP, call routing, SBCs, telephony protocols; multi‑server clustering; backup and DR configuration; PowerShell/Python scripting (preferred).
**Soft** – Strong analytical and troubleshooting abilities; excellent written and verbal communication; effective collaboration with cross‑functional teams; capacity to manage incident queues and prioritize tasks; customer‑focused mindset; detail‑oriented; adaptability to after‑hours/on‑call requirements.
Required Education & Certifications:
- 3–5 years experience administering enterprise systems or contact‑center platforms.
- Verint certifications or formal training (e.g., Verint Workforce Optimization certification) strongly preferred.
- Familiarity with VMware or other virtualization platforms, and cloud/hybrid deployments (preferred).