- Company Name
- Chamberlain Group
- Job Title
- DevOps Engineer 3 (Hybrid in Oak Brook, IL)
- Job Description
-
**Job title:** DevOps Engineer 3
**Role Summary:**
Lead and execute operational testing, monitoring, and incident response for a global consumer‑facing platform utilizing public cloud infrastructure. Drive continuous delivery of 99.9% uptime by coordinating with development, product, and support teams, and maintaining robust monitoring frameworks, dashboards, and SLA reporting.
**Expectations:**
- Achieve and sustain three‑nines uptime for web and mobile services.
- Own full incident lifecycle: detection, mitigation, root‑cause analysis, and corrective action.
- Participate in 24/7 on‑call rotation with structured hand‑offs.
- Collaborate proactively with cross‑functional teams to align capacity, releases, and operational requirements.
- Maintain up‑to‑date documentation, training, and security compliance.
**Key Responsibilities:**
- Design, implement, and maintain monitoring tools, dashboards, and data archives for SLA/QoS reporting.
- Develop and run automated health checks and status tests using custom and third‑party tools.
- Lead incident response calls, enforce escalation procedures, and produce Root Cause Analysis reports.
- Coordinate capacity planning, new feature deployments, and release readiness with developers and scrum teams.
- Communicate operational status and changes to internal stakeholders and partner teams.
- Conduct regular reporting, data extractions, and remediation follow‑ups.
- Educate technical staff on best practices and ensure ISO 27001 security requirements are met.
**Required Skills:**
- Deep understanding of DevOps principles and cloud‑native operations (public cloud platforms such as AWS/GCP/Azure).
- Experience with monitoring/alerting systems (Datadog, Prometheus, Grafana, New Relic, etc.).
- Proficiency in scripting (Python, Bash, PowerShell) and automation tools.
- Incident management expertise (ITSM tools, runbooks, RCA).
- Strong collaboration and communication skills in agile environments.
- Knowledge of service level agreements, performance metrics, and capacity planning.
- Familiarity with security frameworks (ISO 27001, OWASP).
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).
- Relevant certifications such as AWS Certified DevOps Engineer, Certified Kubernetes Administrator, or equivalent are highly desirable.