TheFork

careers.thefork.com

9 Jobs

916 Employees

About the Company

TheFork is the leading online restaurant booking platform in Europe. With more than 40 million downloads of its app, 20 million reviews posted by our active community and more than 20 million monthly visits, TheFork has become the essential platform for foodies to discover restaurants and book a table!

TheFork was acquired by the TripAdvisor group in May 2014, and has more than 55,000 restaurants across 11 countries.

Listed Jobs

Company Name: TheFork
Job Title: Field Sales Representative / Lille
Job Description

Lille, France

On site

11-09-2025

Company Name: TheFork
Job Title: B2C CRM Specialist
Job Description: **Job Title:** B2C CRM Specialist **Role Summary:** Design, develop, and optimize automated multi‑channel CRM journeys to acquire, engage, and retain diners. Work closely with Data, Product, Loyalty, and Marketing teams to create personalized marketing experiences and analyze performance to drive continuous improvement. **Expectations:** - Deliver end‑to‑end user journey designs for B2C CRM. - Write high‑quality copy for newsletters, push notifications, and other touchpoints. - Use analytics to identify improvement opportunities and report results. - Conduct A/B tests and apply learnings quickly. - Collaborate with cross‑functional stakeholders to launch ad‑hoc campaigns on schedule. **Key Responsibilities:** - Create, test, and iterate B2C user journeys (customer lifecycle, segmentation, personalization). - Unlock data fields for advanced segmentation and rule orchestration. - Produce copy for newsletters, push messages, and other communications. - Manage CRM tools (Braze, Stripo) and ensure correct implementation of campaigns. - Build and maintain Tableau and custom reports to monitor KPIs. - Lead A/B testing; analyze results; implement optimizations. - Coordinate monthly prioritisation meetings and ensure campaign deliverability. - Support innovation projects within the CRM function. **Required Skills:** - 1–3 years in a B2C CRM or marketing automation role. - Strong experience designing and managing user journeys in a multi‑channel platform (e.g., Braze). - Proficiency in Stripo or similar HTML editing tools. - Excellent copywriting skills in English; native French preferred. - Advanced analytical skills: report creation, data interpretation, incrementality concepts. - Proactive problem solving, detail orientation, and project management capabilities. - Ability to work collaboratively with cross‑functional teams. - Comfortable with A/B testing and fast experimentation cycles. **Required Education & Certifications:** - Bachelor’s degree in Marketing, Business, Computer Science, or related field. - Certifications in CRM/Marketing Automation platforms (e.g., Braze, Salesforce Marketing Cloud) preferred. ---

Company Name: TheFork
Job Title: Data Scientist
Job Description: **Job Title**: Data Scientist **Role Summary** Data Scientist in a multidisciplinary Data Enlightenment team, focused on building AI/ML solutions for a large B2C/B2B marketplace. Collaborate closely with product managers, engineers, and ops to design, deploy, and scale data-driven features such as recommendation systems, ranking algorithms, image and text classification, and generative AI for content creation. **Expactations** - Deliver high‑impact, production‑ready ML models that generate measurable business value. - Own the full model lifecycle: prototyping, industrialisation, monitoring, and optimisation. - Actively contribute to the evolution of the AI/ML platform and technical stack. - Communicate findings and decisions clearly to non‑technical stakeholders. **Key Responsibilities** - Develop and integrate recommendation, ranking, search, NLP, computer‑vision, and generative‑AI algorithms into web and mobile products. - Design and maintain ML‑ops workflows: model versioning, automated deployment pipelines, cost and performance dashboards. - Collaborate with cross‑functional teams to translate product goals into data‑science requirements. - Ensure model outputs are scalable, performant, and cost‑efficient; facilitate rapid onboarding of new team members. - Continuously iterate on models using real‑world feedback and A/B testing. **Required Skills** - Advanced programming in Python and SQL. - Deep‑learning expertise and hands‑on experience with at least one of: computer vision, ranking, NLP, search, recommendation. - Proven ability to industrialise ML solutions (MLOps) including model deployment, monitoring, and lifecycle management. - Strong analytical mindset, capable of deriving actionable insights from large, complex datasets. - Excellent communication skills in English; professional proficiency required. **Required Education & Certifications** - Master’s degree (or PhD) in Engineering, Mathematics, Computer Science, or Data Science; or equivalent advanced study. - Minimum 4 years of professional experience as a Data Scientist or ML Engineer in a large B2C/B2B product environment. ---

Company Name: TheFork
Job Title: Senior Software Engineer - Growth & GMT
Job Description: Job title: Senior Software Engineer – Growth & GTM Role Summary: Lead the design, development, and delivery of growth‑driven features across B2B and consumer channels. Collaborate cross‑functionally with product, design, sales, and marketing to translate business insights into scalable technical solutions that drive acquisition, conversion, and operational efficiency. Expectations: Minimum 8 years of professional software engineering experience. Demonstrated expertise in Node.js, TypeScript, React, and RESTful API development. Strong background building and maintaining complex microservices architectures, CI/CD pipelines (GitHub Actions), Docker containers, and AWS environments. Proven ability to partner with product, design, and go‑to‑market teams, and a product‑first mindset that links technical decisions to measurable business impact. Fluent in English; French language skills are a plus. Key Responsibilities: - Architect and implement high‑impact growth features for acquisition (B2B web portals, regional expansion), conversion (free-to‑premium, in‑product upgrades), and efficiency (automation, dashboards, AI‑enriched tools). - Champion engineering excellence: enforce quality standards, automated testing, comprehensive documentation, and production observability using Datadog and related tooling. - Develop technical strategy and roadmaps in alignment with Growth & GTM objectives; collaborate with architects on scalable solutions. - Scale go‑to‑market systems: automate sales‑operations workflows, build self‑serve activation experiences, and integrate with third‑party platforms (e.g., Salesforce, OpenSearch). - Mentor and guide teams on best practices, code reviews, and knowledge sharing. Required Skills: - Front‑end: React, TypeScript, modern CSS/JS frameworks. - Back‑end: Node.js, Express/Koa, microservices, RESTful APIs. - Cloud & DevOps: AWS (Lambda, ECS/EKS, S3, RDS, Glue), Docker, Kubernetes, CI/CD (GitHub Actions), infrastructure versioning. - Databases & Messaging: PostgreSQL, RabbitMQ, OpenSearch. - Observability: Datadog, Grafana, Prometheus, log aggregation. - Experience with B2B SaaS growth tactics, PLG/PDG strategies, and building sales/GTM enablement tools. - AI/ML integration fundamentals (LLM, embeddings) is a plus. Required Education & Certifications: - Bachelor’s degree (or higher) in Computer Science, Software Engineering, or related field. - Relevant industry certifications (AWS Solutions Architect, Kubernetes Administrator, etc.) are desirable but not mandatory.

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