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Loyoly.io

Loyoly.io

www.loyoly.io

2 Jobs

32 Employees

About the Company

Loyoly is a post-purchase engagement platform that orchestrates journeys via +40 mechanics to boost LTV and social proof, while reducing CAC.

Listed Jobs

Company background Company brand
Company Name
Loyoly.io
Job Title
CSM Junior (Customer Success Manager)
Job Description
Job Title: CSM Junior (Customer Success Manager) Role Summary: Drive rapid activation, sustained adoption, and retention for SMB merchant clients on the Loyoly loyalty platform. Own the end‑to‑end customer journey, monitor key metrics (NRR, churn, expansion, adoption, NPS), and collaborate with Sales, Product, and Tech to deliver measurable growth. Expactations: - Achieve high Net Revenue Retention (NRR) and revenue growth within the assigned portfolio. - Reduce churn through proactive risk identification and remediation plans. - Identify and qualify upsell opportunities, contributing to expansion revenue. - Reach activation milestones and Time‑to‑Value targets for new clients. - Maintain a strong Net Promoter Score (NPS) indicating customer satisfaction. Key Responsibilities: - Lead structured onboarding of new merchants, setting clear, measurable activation goals. - Ensure timely implementation of loyalty programs and reach activation criteria. - Monitor client usage and performance over time, analyzing data for retention insights. - Identify churn risks, develop and execute action plans, and report outcomes. - Maintain accurate records in HubSpot (accounts, billing, usage data). - Detect upsell and cross‑sell opportunities; collaborate with Sales for expansion. - Gather and relay customer feedback to Product & Tech teams for continuous improvement. - Contribute to ongoing refinement of Customer Success processes and best practices. Required Skills: - 2+ years of experience in Customer Success or Sales (preferably in SaaS or loyalty solutions). - Data‑driven mindset; comfortable with KPI tracking and analysis. - Excellent written and spoken English (and French preferred). - Strong communication, presentation, and stakeholder management abilities. - Proactive, autonomous, and solution‑oriented with entrepreneurial spirit. - Commercial acumen: ability to identify customer needs and recommend suitable solutions. - Adaptability to fast‑paced, startup‑style environments. Required Education & Certifications: - Minimum Bachelor’s degree (Bac+3) in Business, Marketing, or related field. - No specific certifications required.
Paris, France
Hybrid
Junior
10-02-2026
Company background Company brand
Company Name
Loyoly.io
Job Title
Growth Manager
Job Description
Job Title: Growth Manager Role Summary Lead the end‑to‑end growth engine for a fast‑growing SaaS B2B platform, owning acquisition, funnel optimization, and revenue results across multiple international markets (France, UK, Spain). Operate at the intersection of Marketing, Sales, and Product, driving data‑driven experiments, channel performance, and cross‑functional alignment to scale pipeline quality and volume. Expectations - Minimum 4–5 years of highly operational growth or acquisition marketing experience. - Proven track record managing paid acquisition campaigns in multi‑country or multi‑language contexts. - SaaS B2B background preferred. - Fluency in English (written and spoken). - Strong analytical mindset, rapid hypothesis testing, and ROI focus. Key Responsibilities 1. **Multi‑market Acquisition** • Own paid media performance (Google Ads, LinkedIn Ads, Meta Ads). • Launch new geographic markets: define targeting, creative, messaging, and local landing pages. • Continuous performance analysis, testing, and optimization of spend allocation. 2. **Funnel Design & Optimization** • Build and refine the full funnel: Lead → MQL → SQL → Trial → Revenue. • Lead CRO initiatives: landing page A/B tests, messaging refinements, UX improvements. • Use data (heatmaps, analytics, user research) to identify and remove friction points. 3. **Cross‑functional Alignment** • Partner with Marketing (content, organic, positioning), Sales (qualifying, closing), and Product (activation, onboarding) to align goals and metrics. • Maintain transparent reporting, forecasting, and pipeline health dashboards. • Challenge and improve existing processes, proposing actionable enhancements. 4. **Measurement & Reporting** • Set up and maintain tracking: GA4, events, pixels, UTM parameters. • Deliver actionable insights on ROAS, conversion rates, and lead quality. Required Skills - Paid Media: Google Ads, LinkedIn Ads; Meta Ads experience is a plus. - Analytics & Tracking: GA4, GA events, UTM, pixel implementations. - Marketing Automation: Advanced HubSpot (workflows, lead scoring, email). - CRO & Testing Tools: A/B testing platforms, heatmap/UX tools. - Web Development: Ability to build country‑specific landing pages (Webflow experience desirable). - Copywriting: Conversion‑focused copy in French and English. - Growth Mindset: Experimentation frameworks, PLG familiarity. - Business Acumen: Pipeline, revenue, ROI sensitivity. - Soft Skills: Cross‑team collaboration, communication, data storytelling. Required Education & Certifications - Bachelor’s degree in Marketing, Business, Analytics, or related field. - Professional certifications preferred: Google Ads, HubSpot Marketing Automation, or similar. ---
Paris, France
Hybrid
Junior
03-03-2026