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STATION F

STATION F

stationf.co

138 Jobs

287 Employees

About the Company

STATION F is the world's biggest startup campus based in Paris, gathering a whole entrepreneurial ecosystem under one roof.

Listed Jobs

Company background Company brand
Company Name
STATION F
Job Title
CUSTOMER SUCCESS MANAGER
Job Description
**Job Title:** Senior Customer Success Manager (SaaS B2B) **Role Summary:** Lead the end‑to‑end customer experience for a growing SaaS platform that automates conversational engagement. Drive onboarding, adoption, and continuous optimization to maximize customer satisfaction, retention, and expansion. **Expectations:** - 5–7 years in Customer Success or related role within SaaS B2B. - Proven track record managing complex, multi‑project client engagements. - Strong business acumen and ability to advise on CRM and SaaS integration. - English fluency (written & spoken). - Entrepreneurial mindset, resilience under pressure, and collaborative attitude. **Key Responsibilities:** 1. **Onboarding & Project Management** – Plan, execute, and monitor successful deployments; train clients to become autonomous users; manage multiple projects simultaneously within deadlines. 2. **Client Relationship & Engagement** – Build trusted partnerships with marketing, sales, and technical stakeholders; understand business objectives and recommend actionable improvements. 3. **Analysis & Optimization** – Track KPIs (adoption, NPS, usage depth); identify upsell/cross‑sell opportunities; interpret client feedback to influence product enhancements. 4. **Retention & Proactivity** – Design and execute long‑term loyalty initiatives, co‑create tailored adoption roadmaps, and anticipate client needs. 5. **Communication & Reporting** – Provide regular updates to clients; produce internal reports and insights for product and sales teams. **Required Skills:** - Deep customer‑centric mindset and outstanding communication. - Project management proficiency (planning, prioritisation, stakeholder coordination). - Problem‑solving with a proactive, entrepreneurial approach. - Ability to multitask, prioritise and work under tight deadlines. - Knowledge of CRM ecosystems and SaaS integration concepts. - Resilience and composure in high‑pressure environments. - Team‑player in collaborative, fast‑paced settings. **Required Education & Certifications:** - Bachelor’s degree from a business school or equivalent (e.g., marketing, management, information systems). - No mandatory certifications; Customer Success, Agile, or project‑management credentials are a plus.
Paris, France
Hybrid
Mid level
06-11-2025
Company background Company brand
Company Name
STATION F
Job Title
CUSTOMER SUCCESS MANAGER JUNIOR (STAGE)
Job Description
**Job Title** Customer Success Manager Junior (Internship) **Role Summary** A 6‑month internship focused on supporting large enterprise clients in the adoption and optimization of a SaaS customer experience platform. The role reports to a senior Customer Success Manager and involves onboarding, project coordination, and cross‑functional issue resolution. **Expectations** - Manage a portfolio of key accounts (e.g., LVMH, Air France). - Onboard new clients and demonstrate platform features. - Collaborate on user‑guide development, training, and benchmarking projects. - Resolve incidents with support and technical teams to ensure smooth user experience. - Deliver measurable improvements in platform adoption. **Key Responsibilities** 1. Own client onboarding process and maintain regular communication. 2. Create and update user documentation and conduct training sessions. 3. Coordinate cross‑departmental projects (benchmarks, feature roll‑outs). 4. Escalate and troubleshoot platform issues in partnership with support and tech teams. 5. Analyze usage data to identify opportunities for upsell or process improvement. 6. Maintain accurate client records in CRM and reporting tools. **Required Skills** - Project management experience or coursework. - Strong English communication (spoken and written). - Proficiency in Excel and PowerPoint. - Self‑driven, organized, and able to juggle multiple initiatives. - Curiosity and enthusiasm for SaaS platforms. - Basic problem‑solving and customer‑service orientation. - Experience in a SaaS or tech environment a plus. **Required Education & Certifications** - Current Master’s student in Business, Commerce, or related field (Bac + 5). - Minimum of 6 months of relevant experience or academic project exposure. - No specific certifications required, but knowledge of SaaS metrics is advantageous.
Paris, France
On site
Junior
09-11-2025
Company background Company brand
Company Name
STATION F
Job Title
STAGE CONTENT MARKETING - COMMUNICATION
Job Description
Job title: Content Marketing Internship – Communications Role Summary: Assist Sales and Customer Success by creating, formatting, and publishing sales‑enablement content, managing LinkedIn, drafting product communications (emails, in‑app messages, newsletters), and reporting performance, while contributing to strategic communication planning and market research. Expectations: - 4‑6 month internship starting 2026; deliver timely, high‑quality content. - Actively propose new formats and collaborate with product, sales, and CS teams. - Simplify complex legal and SaaS topics for broad audiences. Key Responsibilities: - Draft and layout sales enablement materials (case studies, buyer guides, FAQs, presentations). - Plan, post, and monitor LinkedIn activity; track engagement metrics. - Write product communications: seasonal emails, newsletters, feature launches, wrap‑ups, and in‑app messaging. - Contribute to performance reporting for communication campaigns. - Ensure tone, style, and messaging consistency across all assets. - Conduct regular market research on SaaS, tech, and legal communication trends. - Support continuous improvement of the overall communication strategy. Required Skills: - Excellent writing, editing, and synthesis abilities. - Proficiency in MS Office and graphic tools (Canva, Figma). - Strong organization, attention to detail, and project management. - Creativity and storytelling, with a knack for simplifying technical content. - Active knowledge of LinkedIn and social media best practices. - Proactive, open to experimentation with new formats. Required Education & Certifications: - Master’s degree (or equivalent 4+ years) in Business, Communication, Marketing, or a related field. - No specific certifications required; knowledge of SaaS or tech marketing is advantageous.
Paris, France
On site
09-11-2025
Company background Company brand
Company Name
STATION F
Job Title
MARKETING DIGITAL & COMMUNICATION ÉVÉNEMENTIELLE - ALTERNANCE / STAGE (H/F)
Job Description
Job title: Digital Marketing & Community Events Coordinator – Apprenticeship/Internship Role Summary: Develop and execute a comprehensive community and event strategy to promote the brand, drive engagement across social channels, and support marketing initiatives. Manage the end‑to‑end planning of events, produce compelling visual and written content, and contribute to brand identity development. Expectations: Deliver creative, high‑impact brand content and immersive events that elevate community engagement and reinforce the company’s positioning in the sustainability and mobility sectors. Key Responsibilities: - Build and nurture an active online community on LinkedIn, Instagram, YouTube, and emerging platforms. - Plan, coordinate, and execute events (trades shows, after‑works, product launches) from concept to delivery. - Design and produce print and digital visuals that align with brand guidelines. - Shoot, edit, and publish engaging video content (stories, teasers, interviews). - Write and distribute newsletters that drive curiosity and conversions. - Support brand identity development and the deployment of marketing campaigns. - Monitor and analyze engagement metrics, report insights, and recommend optimizations. Required Skills: - Proven event management or social media facilitation experience (minimum 6 months). - Proficiency in creative tools (Adobe Creative Cloud, Canva, CapCut, etc.). - Strong written and verbal communication in French; English knowledge is a plus. - Creative, curious, highly organized, and proactive with a problem‑solving mindset. - Passion for sustainability, new mobility, and impact‑driven technology. - Ability to work independently and collaboratively in a fast‑moving startup environment. Required Education & Certifications: - Currently enrolled in the third, fourth, or final year of a business, communication, digital marketing, or management program. - No mandatory additional certifications required. ---
Paris, France
On site
08-11-2025
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