RM Technology

www.rm.com

1 Job

14 Employees

About the Company

We've been working exclusively in the education sector for over 50 years.

From flexible IT support and strategy to broadband and online safety; we're a trusted technology partner to thousands of UK schools and trusts.

Listed Jobs

Company Name: RM Technology
Job Title: UK & INTERNATIONAL KEY ACCOUNT ADVISOR
Job Description: **Job Title:** Key Account Advisor **Role Summary:** Manage key accounts for international customers, providing customer service support, order processing, and issue resolution while fostering long-term client relationships. **Expectations:** Maintain high customer satisfaction through accurate order management, timely complaint resolution, and collaborative cross-functional coordination. **Key Responsibilities:** - Manage a portfolio of strategic customer accounts, ensuring relationship development and satisfaction. - Serve as primary point of contact for customer queries, complaints, and post-delivery support. - Process and oversee end-to-end order management, ensuring accuracy in invoicing and delivery timelines. - Prepare performance reports and use analytical insights to improve operational efficiency. - Collaborate with sales, procurement, finance, and product teams to resolve account-specific issues. - Maintain strong communication with third-party suppliers and internal stakeholders. **Required Skills:** - Strong written and verbal communication. - Organizational and analytical skills for order tracking and reporting. - Cross-cultural sensitivity and adaptability in international client interactions. - Time management and ability to prioritize tasks under time constraints. - Problem-solving and conflict resolution to address client concerns. - Proficiency in data entry, multi-tasking, and accurate typing. - Teamwork and collaboration across departments and functions. **Required Education & Certifications:** High school diploma or equivalent; additional qualifications in business or customer service preferred but not mandatory. Language certifications for second languages advantageous.

Ault hucknall, United kingdom

Hybrid

24-02-2026