NEC Software Solutions (India)

About the Company

We help our customers get better outcomes and transform their businesses. By leveraging our knowledge and experience, we bring innovation and technology efficiency.

We work with diverse industry verticals which include publishing, media, financial services, retail , healthcare and technology companies around the world.

Our customers range from two-person startups to $bn listed companies.

Listed Jobs

Company Name

NEC Software Solutions (India)

Job Title

Service Desk Analyst

Job Description

**Job Title:** Service Desk Analyst **Role Summary:** Provide first-line IT support to internal and external customers, resolving incidents and service requests through technical troubleshooting, accurate documentation, and collaboration with IT teams. **Expectations:** - Meet service level agreements (SLAs) with timely resolution of basic IT issues (e.g., password resets, account management). - Log and categorize incidents in ITSM tools with precision, ensuring compliance with procedural and contractual standards. - Maintain high-quality documentation and contribute to team training to enhance operational efficiency. **Key Responsibilities:** - Triage and resolve IT incidents via phone, email, and ticketing systems. - Escalate unresolved issues to second-line support while providing users with status updates. - Manage mailbox systems and document incident details for accurate tracking. - Conduct preventive maintenance and support activities for IT systems. - Participate in team meetings and provide feedback from customer surveys to improve service delivery. **Required Skills:** - Strong problem-solving skills for diagnosing hardware/software issues. - Proficiency in Microsoft Office (Outlook, Excel) and ITSM ticketing systems. - Excellent verbal/written communication, customer service, and conflict resolution abilities. - Organizational skills with attention to detail for logging and closure of tickets. - Self-motivation and flexibility to adapt to a dynamic helpdesk environment. **Required Education & Certifications:** - High school diploma or equivalent; formal IT qualifications not mandatory. - 1+ years of first-line IT support experience. - Desirable: Familiarity with ITIL principles or service desk best practices.

Hartlepool, United kingdom

On site

17-09-2025

Company Name

NEC Software Solutions (India)

Job Title

Microsoft Copilot Specialist

Job Description

**Job Title:** Microsoft Copilot Specialist **Role Summary:** Strategic leader responsible for driving the adoption, integration, and governance of Microsoft Copilot technologies (Microsoft 365 Copilot, Copilot Studio, GitHub Copilot) across the organization. Acts as the bridge between enterprise architecture, business units, and security teams to ensure secure, high‑impact AI deployment that delivers measurable productivity gains and aligns with compliance standards. **Expectations:** - Champion AI‑enabled transformation and secure usage of Copilot tools. - Define vision, strategy, and road‑map for Copilot adoption. - Deliver quantifiable business value through pilot programs, training, and governance. - Influence senior leadership with data‑driven insights and recommendations. **Key Responsibilities:** 1. **Adoption Advocacy:** Serve as subject‑matter expert; engage stakeholders to communicate benefits and use cases. 2. **Use‑Case Development:** Identify, design, and execute pilot projects; evaluate, validate, and scale successful implementations. 3. **Program & Business Integration:** Coordinate with project and engineering teams to embed Copilot into existing workflows, enhancing drafting, summarisation, code generation, and automation. 4. **Strategic Evaluation:** Conduct financial, operational, and risk assessments of AI tools; advise senior leadership on investment decisions. 5. **Enablement & Training:** Create playbooks, best‑practice guides, and deliver training for technical and non‑technical audiences. 6. **Documentation & Governance:** Author program plans, security policies, and user guides; establish policies for ethical, secure AI use complying with ISO 27001, ISO 42001, etc. 7. **Metrics & Reporting:** Define KPIs, track adoption, productivity impact, and report outcomes to executives. 8. **Continuous Improvement:** Monitor emerging AI technologies and threats; develop business cases for future enhancements. **Required Skills:** - Proven experience leading digital transformation and technology adoption initiatives. - Strong change‑management expertise with large‑scale organizational impact. - Deep knowledge of Microsoft 365, Teams, and modern workplace ecosystems. - Hands‑on experience with generative AI tools, preferably Copilot Studio and GitHub Copilot. - Excellent communication and stakeholder‑management abilities. - Ability to translate technical concepts into business value and secure implementations. - Analytical skills for metrics definition, data analysis, and ROI reporting. - Understanding of security, compliance, and governance frameworks (ISO 27001, ISO 42001). **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (or equivalent experience). - Relevant certifications (e.g., Microsoft Certified: Power Platform Solution Architect, Microsoft 365 Certified: Enterprise Administrator, or similar) are preferred but not mandatory. - Certifications in change management (e.g., Prosci) or ITIL/COBIT are advantageous.

England, United kingdom

On site

07-10-2025

Company Name

NEC Software Solutions (India)

Job Title

Public Cloud Infrastructure Engineer

Job Description

Job title: Public Cloud Infrastructure Engineer Role Summary: Architect, deploy and maintain high‑availability Windows and Unix/Linux infrastructure across public cloud environments (Azure/OCI/AWS). Drive stability, performance and security while collaborating with DevOps, Security and Application Support to modernise and automate operations. Expactations: - Deliver robust, secure and scalable cloud infrastructure that meets uptime and performance SLAs. - Enable automation and configuration‑as‑code practices to reduce manual errors and accelerate deployments. - Mentor junior engineers and document processes in line with ITIL and change‑management standards. - Maintain compliance with organizational security and industry regulations. Key Responsibilities: - Design, deploy and manage enterprise Windows Server (2016/2019/2022) and Unix/Linux (RHEL, Oracle, CentOS, Ubuntu) infrastructure. - Create and maintain user accounts, groups, OUs, sudo policies and SSH key management. - Perform patch management, OS upgrades, and service startup/configuration (systemd, init scripts). - Configure TCP/IP networking, VLANs, static routing, NIC teaming, bond/teaming and network interfaces. - Provision and maintain NFS/SMB/iSCSI shares, cron jobs, and scheduled maintenance tasks. - Administer core network services – Virtual Traffic Managers, switches, firewalls (Azure, OCI, Palo Alto), load balancers, VPNs. - Implement backup, disaster recovery, monitoring and performance diagnostics using tools such as top, htop, vmstat, sar, dstat, nmon. - Support infrastructure‑as‑code initiatives (Ansible, Terraform, PowerShell, Bash, Python). - Collaborate with Security teams to enforce compliance and best practices. - Provide technical mentorship and knowledge transfer to junior team members. Required Skills: - Windows Server administration (2016/2019/2022). - Advanced Unix/Linux administration (Oracle Linux, RHEL, CentOS, Ubuntu). - TCP/IP networking, VLANs, routing, firewalls, load balancing, VPNs. - Cloud platform experience (Azure, AWS, OCI). - Scripting: PowerShell, Bash, Python, Terraform. - Documentation and communication proficiency. - Experience with IaC tools (Ansible, Terraform) preferred. - Knowledge of containers (Docker, Kubernetes) and ITIL processes is a plus. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology or related field. - Relevant certifications such as Microsoft Certified: Windows Server, Linux Professional Institute Certification, or cloud vendor credentials (Azure/AWS/OCI) are preferred.

Hartlepool, United kingdom

On site

09-10-2025

Company Name

NEC Software Solutions (India)

Job Title

IT Infrastructure Engineer

Job Description

IT Infrastructure Engineer **Role Summary**: Deploy, maintain, and troubleshoot infrastructure solutions for bespoke communication and CAD products in customer environments. Provide technical support and coordinate with internal teams to ensure project delivery and compliance with operational procedures. **Expectations**: Regular on-site deployment across client locations; ability to work both independently and in teams; adaptability in dynamic environments. Extensive travel and remote work required. **Key Responsibilities**: - Build, commission, and upgrade infrastructure for communication and CAD solutions. - Diagnose and resolve hardware/software issues across product portfolios. - Create, review, and maintain technical documentation (workplans, instructions, guides). - Liaise with internal teams for task coordination and information exchange. - Engage with customers for technical/non-technical support and service delivery. - Ensure adherence to internal processes, deadlines, and health/safety protocols. **Required Skills**: - Proven troubleshooting and problem-solving abilities. - Microsoft Active Directory/Domain administration. - Windows 11/Server 2022 administration and deployment experience. - Virtualization expertise (Hyper-V/VMware). - Database management (MySQL/MSSQL: backups, queries). - Proficiency in Microsoft Business Applications (Excel, Visio, Word). - ITIL best practices experience. - Strong customer service and communication skills. **Required Education & Certifications**: Not specified in the source job description.

Field, United kingdom

On site

23-10-2025