iVendi

About the Company

The single solution to online vehicle retailing and finance.

Want to join the online vehicle retail and finance revolution? iVendi provides everything you need – as more than 8,000 dealers can testify. They are all using our systems to create a transformational effect on their business. Shouldn’t you?

Our modular product offering is delivered through the multi-award winning iVendi platform, which connects consumers to dealer websites, vehicle portals, dealership showrooms and finance providers.

Listed Jobs

Company Name

iVendi

Job Title

Product Support Specialist

Job Description

**Job title:** Product Support Specialist **Role Summary:** Provide end‑to‑end technical support for iVendi product users, acting as the primary point of contact for internal and external customers. Resolve service tickets, answer product queries, and maintain high service levels within agreed SLAs. Collaborate with media partners, developers, and finance teams to troubleshoot integration issues and enhance customer experience. **Expactations:** - Ownership of ticket lifecycle from initiation to resolution, ensuring timely, high‑quality service. - Clear, confident communication with both technical and non‑technical stakeholders. - Continuous improvement of support processes and knowledge‑base content. **Key Responsibilities:** - Manage and resolve product support tickets for internal and external customers. - Serve as single technical contact for product‑related inquiries. - Support media company and third‑party integration requests and troubleshooting. - Address finance‑related queries and lender submission errors. - Liaise with external media partners and developers on software implementation. - Create, update, and refine product documentation and knowledge‑base articles. - Operate within defined SLAs and maintain high service quality metrics. **Required Skills:** - Strong problem‑solving and analytical thinking. - Excellent written and verbal communication. - Ability to work independently and manage multiple tasks under pressure. - Proficiency in using ticketing systems and collaboration tools. - Technical curiosity and willingness to learn new systems and industry concepts. - Team collaboration and openness to feedback. **Required Education & Certifications:** - Bachelor’s degree in a relevant field or equivalent technical experience. - Prior experience in product support, service desk, or customer‑facing technical role (preferred but not mandatory). ---

Colwyn bay, United kingdom

Hybrid

02-03-2026