SuiteOp

About the Company

SuiteOp is a leading SaaS company dedicated to revolutionizing the way short-term rental (STR) operators and hotels manage their properties. Drawing from our years of hands-on experience in the industry, we've meticulously crafted an innovative platform that streamlines operations and elevates guest experiences.

Our comprehensive suite of product features includes hassle-free guest check-ins, real-time analytics, and seamless integration with popular property management systems. By automating tasks, centralizing data, and providing intelligent insights, SuiteOp empowers you to increase efficiency, drive revenue, and deliver exceptional service to your guests.

Experience the benefits of seamless communication, efficient task management, and revenue maximization, all in one powerful platform. SuiteOp simplifies your hospitality operations, so you can focus on what matters most - creating unforgettable guest experiences.

Join us in transforming your property management and staying ahead in the competitive market!

Listed Jobs

Company Name

SuiteOp

Job Title

Customer Success Manager

Job Description

Job Title: Customer Success Manager Role Summary: Drive end‑to‑end onboarding for new SaaS customers, ensuring they achieve rapid time‑to‑value. Build and refine onboarding processes, create supporting content, and act as the primary liaison between customers and internal teams to deliver a seamless, scalable experience. Expectations: - 1–3 years of experience in SaaS onboarding, customer success, or account management. - Proven track record of leading customer meetings and completing technical setups on schedule. - Ability to learn new products quickly, simplify complex concepts, and own process improvements without waiting for direction. Key Responsibilities: - Own full onboarding journey from contract to go‑live. - Conduct kickoff, configuration, training, and launch calls. - Develop onboarding project plans, checklists, and customer task timelines. - Create and maintain scalable onboarding content (guides, videos, templates). - Capture customer insights and translate them into actionable product feedback. - Collaborate with the Customer Success & Solutions Lead to iterate playbooks and documentation. - Monitor health signals, proactively remove blockers, and ensure confident, trained customers. - Communicate insights consistently to internal teams to refine processes. Required Skills: - Strong organizational and detail‑oriented mindset. - Excellent written and verbal communication; able to simplify technical workflows. - Proficient with CRM/CS systems such as HubSpot, Intercom, Notion, Zendesk, or similar. - Prior startup experience is a bonus. - Hospitality, property management, or related industry knowledge is a plus. Required Education & Certifications: - Bachelor’s degree preferred (not mandatory). - No specific certifications required; familiarity with customer success frameworks (e.g., Gainsight) is a plus.

New york, United states

On site

Fresher

02-03-2026