Gunther Mele

About the Company

Celebrating over 160 years as retail packaging experts, Gunther Mele offers the largest selection of custom branded shopping bags, gift boxes, wrapping paper, ribbons & bows - everything a store needs to proudly convey its brand and add value to each sale.

Taking that extra step to get creative with gift packaging is the perfect way to add a personal touch to any present, big or small. It's an ideal method of communicating the essence of your business and your brand, helping you build good, solid and lasting relationships.

We believe that gift packaging can do so much more than act as a simple gesture. It can tell a whole story about you, your brand and the strong connections you create with your customers. Let us help you tell yours!

Listed Jobs

Company Name

Gunther Mele

Job Title

Inside Sales Representative

Job Description

Job title: Inside Sales / Customer Experience Representative Role Summary: Responsible for managing and expanding existing customer accounts, driving repeat sales, and delivering high‑quality support via phone, email, and order processing. Acts as a business‑owner partner, identifying upsell opportunities while ensuring a seamless customer experience. Expectations: - Meet or exceed quarterly sales targets and repeat‑business goals. - Maintain accurate order data and timely communication with customers. - Demonstrate a customer‑centric approach and professional phone presence. - Collaborate effectively with cross‑functional teams (sales, graphics, inventory, finance). Key Responsibilities: - Qualify inbound/outbound leads, build sales pipeline, and follow up on outreach campaigns. - Process orders accurately and coordinate with internal departments to fulfill requirements. - Provide product information, pricing, shipping ETA, and handle inquiries/complaints with resolution. - Maintain up‑to‑date knowledge of product line and service offerings. - Use Microsoft 365 (Outlook, Teams, Excel) for daily communication, data tracking, and reporting. - Conduct regular customer check‑ins, uncover hidden needs, and promote one‑stop‑shop solutions. - Document all interactions and update CRM records in compliance with policies. Required Skills: - Proven inside‑sales experience with inbound/outbound calls and email outreach. - Track record of meeting/exceeding sales targets and generating repeat business. - Excellent verbal and written communication in English; French a plus. - Strong interpersonal, active‑listening, and solutions‑focused mindset. - Highly organized, time‑management, multitasking, and prioritization abilities. - Proficiency with Microsoft 365 suite, especially Outlook, Teams, Excel. Required Education & Certifications: - Bachelor’s degree in Business, Marketing, or related field preferred; equivalent work experience acceptable. - Valid customer‑service or sales certification (e.g., Certified Inside Sales Professional) is a plus.

Cambridge, Canada

On site

02-03-2026