Pure Information Technology (Pure IT)

www.pureit.ca

1 Job

17 Employees

About the Company

Pure IT - Calgary's source for IT outsourcing.

Need reliable IT support from qualified IT people? The perfect IT solutions—to reduce costs, increase productivity and mitigate risks—for your business?

Whether we’re acting as your IT department or complementing an existing one, Pure IT brings an entire team of professionals and a wealth of knowledge to your business. And without the overhead of benefits and training.

In every case, we’ll evaluate your current technology, beginning with a free and thorough assessment of your infrastructure, hardware and business-specific applications. We’ll work with you to identify and understand your organization’s processes and pain points. And we’ll design a technology plan that aligns with your long-term goals. For us, it’s simple: we take care of our clients, so you can take care of yours.

Pure IT can help your business with:

OUTSOURCED IT SUPPORT
Get reliable support from reliable people—an entire team of knowledgeable IT professionals—where and when you need them.

DATA & DISASTER RECOVERY
What if you experienced data loss from a human error or an unexpected disaster? Plan ahead and put the odds of business continuity—and the ability to recover your recent work—in your favour.

EMAIL SOLUTIONS
Work faster and smarter by streamlining your messaging capabilities. Increase your efficiency by keeping a handle on your business—wherever you may be.

CLOUD COMPUTING
Need anytime, anywhere access to your computer applications and files? Take advantage of internet-based computing, and always be connected.

Listed Jobs

Company Name: Pure Information Technology (Pure IT)
Job Title: Sales Operations / Account Manager - MSP
Job Description: **Job Title**: Sales Operations / Account Manager – MSP **Role Summary**: Acts as the primary advisor and operational partner for Managed Service Provider (MSP) clients, ensuring customer satisfaction, retention, and revenue growth through tailored IT solutions and efficient account management. **Expectations**: Deliver high‑quality customer service, maintain accurate client data, meet renewal and upsell targets, collaborate cross‑functionally, and continuously develop technical and sales expertise. **Key Responsibilities**: - Build and nurture client relationships; anticipate needs and recommend IT solutions. - Conduct regular Technology Business Reviews, IT roadmaps, and budget planning. - Create accurate quotes for new products, services, and renewals; track and manage subscription renewals. - Serve as the voice of the customer, collecting feedback and advocating for service improvements. - Identify upsell and cross‑sell opportunities; recommend upgrades and additional services. - Maintain up‑to‑date client information in CRM; coordinate with accounting to ensure timely payments. - Resolve technical issues by collaborating with technical teams and ensuring service performance aligns with client expectations. **Required Skills**: - Excellent verbal and written communication. - Strong customer‑centric attitude with high emotional intelligence and empathy. - Proficiency in Microsoft 365 products, services, and licensing. - Ability to manage multiple tasks, prioritize, and meet deadlines in a fast‑paced environment. - Detail‑oriented, punctual and dependable. - Basic cybersecurity knowledge; familiarity with MSP/IT services. **Required Education & Certifications**: - Bachelor’s degree in Business Administration, Communications, or related field (preferred). - Minimum 1 year experience with cybersecurity fundamentals. - CompTIA A+ Certification (preferred). - Sales/Account Management training or experience highly beneficial.