Sweep

About the Company

Sweep is an agentic workspace that's designed to help teams understand, manage, and safely change how their systems actually work.

It brings business and technical teams into a shared visual layer, where AI agents continuously map metadata, track logic and dependencies, and document every change as it happens. Instead of guessing how a system will behave, teams can see it.

Sweep turns system complexity into something governable. It generates living documentation, monitors risk in real time, and powers critical workflows like lead routing, deduplication, and automated alerts—without breaking trust in the system.

Sweep helps you spot problems quickly, solve them quickly, and keep your systems ready for constant change in the agentic era.

Listed Jobs

Company Name

Sweep

Job Title

Customer Success Manager

Job Description

Job Title: Customer Success Manager Role Summary: Lead and manage enterprise accounts for a Salesforce‑centric SaaS product, acting as both strategic advisor and technical consultant to ensure seamless integration, adoption, and long‑term success. Expectations: - Own relationships with the largest, most complex enterprise customers. - Drive retention, expansion, and contract renewal. - Deliver measurable impact on customer health and product adoption. Key Responsibilities: - Build and maintain trusted partnerships with executive sponsors and RevOps leaders. - Lead enterprise onboarding, technical configuration, and enablement plans. - Serve as the technical liaison between customer teams and product, engineering, and support. - Monitor account health, usage trends, and adoption metrics; recommend actions. - Conduct quarterly business reviews, identify growth opportunities, and advocate for customer needs. - Manage annual contract renewals and maintain long‑term relationships. - Develop scalable best‑practice playbooks for enterprise success and expansion. Required Skills: - 5+ years in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS/SI. - Deep knowledge of Salesforce: data model, automation, advanced configuration. - Strong ability to manage multi‑stakeholder relationships across business and technical teams. - Experience with complex integrations, security reviews, and compliance. - Exceptional communication, executive presentation, and consultative selling skills. - Strategic thinker capable of translating business goals into technical execution. Required Education & Certifications: - Bachelor’s degree in Business, Information Technology, or related field. - Salesforce Administrator certification (preferred).

New york city, United states

Hybrid

Mid level

23-02-2026