Heymarket

About the Company

Hey there! We’re Heymarket. We believe a great conversation has the power to start, strengthen, and grow relationships between businesses and their customers. Messaging is the best tool you can use to do just that.

Messaging is more powerful and more personal than any other form of communication. It allows you to reach across time zones and channels to engage customers and allow them to respond on their time. Heymarket lets you do that effortlessly and at scale.

Heymarket empowers brands to build relationships using intuitive, secure, and personalized messaging. Over 1,500 businesses use Heymarket’s web and mobile apps, including BarkBox, Blue Bottle Coffee, Cornell University, and Dignity Health Global Education. Heymarket was built by the same team that created Manymoon, one of the most popular online, social project management tools.

Listed Jobs

Company Name

Heymarket

Job Title

Onboarding Specialist

Job Description

Job Title: Onboarding Specialist Role Summary Own and execute the end‑to‑end onboarding journey for new customers, ensuring successful implementation, integration, and go‑live readiness on the Heymarket platform. Drive training, support compliance, and act as the primary technical contact while collaborating closely with Sales and Customer Success to align onboarding plans with customer objectives. Expectations - Recent or soon‑to‑be undergraduate graduate (Class of 2024‑2025 or equivalent). - Analytical, detail‑oriented, and self‑directed. - Strong communication with both technical and non‑technical audiences. - Proactive mindset with a desire for early ownership and career growth in SaaS. Key Responsibilities 1. Lead the full implementation lifecycle: account setup, user configuration, and messaging compliance (e.g., 10DLC). 2. Conduct structured onboarding calls and trainings, demonstrating platform best practices. 3. Configure and validate integrations with Salesforce, HubSpot, Aircall, and other tools. 4. Serve as the first technical/product point of contact, resolving questions and issues promptly. 5. Coordinate with Sales and Customer Success to personalize onboarding roadmaps. 6. Track progress, document risks and milestones, and drive continuous improvement of onboarding processes. Required Skills - Analytical and problem‑solving abilities. - Comfort learning and operating with CRM platforms and integration tools. - Clear, confident communication and presentation skills. - Excellent organization and time‑management. - Initiative and high ownership. - Interest in technology, customer experience, and scalable processes. Required Education & Certifications - Bachelor’s degree in Business, Computer Science, Information Systems, or related field; current or expected graduation 2024‑2025. No specific certifications required.

San francisco bay, United states

On site

24-02-2026