Krones

About the Company

The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, canning and packaging, plus intralogistics and recycling.

Krones’ success is based on a few crucial strategies: specialised knowledge of mechanical engineering and its customers’ sectoral needs, a technical lead in its chosen field, thanks to continuingly high expenditure on research and development, a manufacturing operation using state-of-the-art equipment to stringent standards of qualitative excellence, plus globalised 24/7 service support, all backed up by a highly qualified and enthusiastically motivated workforce.

Imprint: https://www.krones.com/en/site-notice.php
Data Protection: https://www.krones.com/en/data-protection.php

Listed Jobs

Company Name

Krones

Job Title

Field Service Planner

Job Description

**Job Title:** Field Service Planner **Role Summary:** Coordinate and optimize field service operations for industrial machinery customers by aligning technical resources, planning schedules, and managing stakeholder expectations to ensure service delivery efficiency and customer satisfaction. **Expectations:** - Achieve key performance indicators (KPIs) including customer and technician satisfaction, planning accuracy, and reduced operational downtime. - Translate stakeholder needs into actionable service plans, maintaining realistic task prioritization and resource allocation. **Key Responsibilities:** - Plan and coordinate field service activities (appointments, technicians, resources) across internal/external teams, ensuring alignment with customer commitments. - Monitor and improve planning quality through adherence to standard processes, checking request completeness, and enforcing planning rules. - Foster collaboration with stakeholders (Project Managers, Customer Care Managers, Procurement) to resolve constraints and optimize service workflows. - Communicate updates (confirmations, changes, delays) to stakeholders, ensuring transparency and minimizing uncertainty. - Leverage software tools (Salesforce, SAP, Resco) for task management, scheduling, and documentation. **Required Skills:** - Advanced organizational skills with ability to manage multiple priorities and deadlines. - Strong problem-solving capabilities for scheduling under operational constraints. - Proficiency in stakeholder communication and conflict resolution. - Working knowledge of field service logistics (competency mapping, technician workflows). - Technical literacy in enterprise software (SAP, Salesforce) and productivity tools. - Language fluency in at least two of: Dutch, French, English. **Required Education & Certifications:** - Bachelor’s degree (preferably technical or engineering background). - Minimum 2 years’ experience in field service planning or B2B industrial scheduling. - Familiarity with food & beverage industry systems or processes preferred.

Louvain-la-neuve, Belgium

Hybrid

25-02-2026