Passport

1 Job

286 Employees

About the Company

Passport helps brands go global, easily.

With in-house logistics, technology, and expertise, Passport can help you simplify global commerce and grow profitably. We've enabled over 1,000 merchants like Rhode, Carpe, OneSkin, Wildflower Cases, and GORUCK seamlessly access and grow in 180+ countries & territories worldwide.

With two core product offerings, Passport Shipping and Passport Global, we give you the flexibility to determine how your brand scales.

Passport Shipping offers comprehensive in-house parcel shipping and regulatory compliance services designed to meet your customers’ price and delivery speed expectations.

Passport Global provides a turnkey, end-to-end internationalization solution that combines the reliable Passport Shipping services that DTC brands trust, plus added storefront localization, pricing strategies, and accurate duty & tax calculation tools.

Some of our key services include:
- DDU and DDP delivery options to 220 markets
- Branded door-to-door tracking pages
- Accurate duty & tax, fully landed cost calculations
- Localized currencies, pricing, languages, and payment methods
- Fiscal, product and tax compliance support
- Conversion optimization testing and storefront strategies
- Live, on-page end-customer service
- Flexible and simple Seller of Record clearance model

Your Passport to easier international growth begins now!

Note: This page is not actively monitored for tracking inquiries or inquiries related to the status of your job application. For assistance with tracking, please email us at help@passportglobal.com, and for application questions please contact peopleops@passportglobal.com. Thank you!

Listed Jobs

Company Name: Passport
Job Title: Customer Success Manager
Job Description: Job Title: Customer Success Manager Role Summary: Account for the success and growth of Passport’s direct-to-consumer e‑commerce clients, ensuring they fully leverage in‑country fulfillment services and additional Passport products to expand globally. Expectations: - Foster trusting relationships with key stakeholders. - Drive account expansion and retention through strategic planning. - Deliver measurable customer value and satisfaction. Key Responsibilities: - Develop and execute growth plans for top‑performing accounts. - Coordinate daily support activities for clients using in‑country services. - Collaborate with Head of Strategic Accounts and VP of Customer Success on enterprise opportunities and onboarding. - Serve as primary contact for customer needs, pain points, and escalations. - Travel to client sites to strengthen relationships. - Work with product and engineering to propose enhancements and data stories. - Author and refine internal processes and workflow documentation. - Keep abreast of industry trends and Passport product updates. Required Skills: - 2‑5 years in account management or customer success (e‑commerce and Salesforce experience preferred). - Strong customer‑centric mindset focused on happiness and retention. - Empathy, initiative, and creative problem‑solving. - Clear communication with executives, marketers, engineers, and sales teams. - Self‑motivated, cross‑functional team player able to multitask. - Resourcefulness in finding solutions. Required Education & Certifications: - Bachelor’s degree or equivalent experience. ---