- Company Name
- Geisinger
- Job Title
- Application Analyst III (Salesforce)
- Job Description
-
Job Title: Application Analyst III (Salesforce)
Role Summary:
Perform functional and technical analysis, design, documentation, testing, implementation, and support of Salesforce applications. Collaborate with cross‑functional teams to enhance workflows, resolve issues, and ensure system reliability and security.
Expectations:
- Deliver high‑quality analyses and documentation that drive continuous improvement.
- Execute testing, training, and deployment activities within project timelines.
- Provide 24/7 support, including on‑call rotation, and serve as a technical resource for end‑users and stakeholders.
- Maintain compliance with change management, security policies, and industry best practices.
Key Responsibilities:
- Analyze current and future state workflows; conduct gap analysis and needs assessments.
- Create design specifications, build documentation, test plans, project plans, status reports, and transition documents.
- Coordinate unit, scenario, integration, capacity, and parallel testing.
- Identify opportunities to optimize processes and implement efficiency enhancements.
- Facilitating virtual or in‑person training sessions and producing training materials.
- Resolve technical problems, perform root‑cause analysis, and document findings.
- Manage system builds, patches, upgrades, and monitor performance.
- Participate in vendor evaluation, selection, and procurement processes.
- Support integration with peripheral devices (lab instruments, imaging modalities, etc.).
- Contribute to development of departmental guidelines, standards, and policies.
- Engage in on‑call rotation to provide continuous support.
Required Skills:
- Strong functional knowledge of Salesforce platform and related applications.
- Expertise in workflow analysis, process mapping, and gap identification.
- Proficiency in documentation tools and test planning.
- Excellent communication and user‑training abilities.
- Problem‑solving mindset; skilled in root‑cause analysis.
- Knowledge of change management, security best practices, and compliance requirements.
- Collaborative teamwork and ability to influence stakeholders.
Required Education & Certifications:
- High School Diploma or GED (Required).
- Minimum 6 years of relevant application/SALESFORCE experience (Required).
- Salesforce Platform Administrator certification to be obtained within 6 months of hire (Required).
- Bachelor’s Degree or equivalent preferred but not mandatory.