- Company Name
- Pettit Kohn Ingrassia Lutz & Dolin PC
- Job Title
- Jr. Systems Administrator
- Job Description
-
**Job Title:** Jr. Systems Administrator
**Role Summary:**
Support IT infrastructure within a legal firm, assisting the IT Manager with administration, monitoring, and maintenance of on‑premises and cloud‑based systems. Manage network, servers, endpoints, and Microsoft 365 environments to ensure reliability, security, and availability.
**Expactations:**
- Work under IT Manager’s supervision.
- Deliver timely, accurate system support in a fast‑paced legal setting.
- Meet service‑level agreements for uptime, incident response, and ticket resolution.
- Maintain professional, customer‑service oriented communication with non‑technical staff.
**Key Responsibilities:**
- Administer LAN, WAN, and cloud-connected networks, servers, workstations, and virtual infrastructure.
- Monitor performance, availability, and security; review logs; respond to alerts and incidents.
- Perform patching, upgrades, lifecycle management of hardware and software.
- Administer Microsoft 365 services (Exchange, Entra ID/Azure AD, SharePoint, OneDrive, Teams).
- Manage identity and access: user provisioning, MFA enforcement, permission controls.
- Configure and troubleshoot Windows and mobile endpoint devices.
- Perform and verify data backups, disaster recovery tests, support business continuity.
- Diagnose hardware, software, connectivity, and system issues; coordinate repairs.
- Maintain email security, antivirus/endpoint protection, basic cybersecurity controls.
- Communicate technical information clearly to attorneys and staff.
- Assist with IT projects, documentation, and process improvements.
**Required Skills:**
- 2–4 years of IT support or junior systems administration experience.
- Hands‑on Microsoft 365 and Windows‑based environment administration.
- Networking fundamentals: TCP/IP, DNS, DHCP, VPNs.
- Basic security concepts: MFA, endpoint protection, phishing awareness, access controls.
- Strong verbal and written communication; customer‑service mindset.
- Dependable, trustworthy, detail‑oriented, quick learner.
- Ability to manage multiple tasks in a dynamic environment.
**Required Education & Certifications:**
- Bachelor’s degree (or equivalent experience) preferred.
- Certified or pursuing certifications: CompTIA A+, Network+, Security+, Microsoft Fundamentals.
- Experience in professional services or legal firm IT operations is a plus.