- Company Name
- Pikl
- Job Title
- Business Analyst
- Job Description
-
**Job Title**
Business Analyst
**Role Summary**
Analyze and optimize business processes across Commercial, Insurance, Operations, and Technology functions to support the delivery of business-led initiatives. Translate stakeholder needs into structured requirements, document current and future-state processes, and ensure solutions are operationally ready and fully adopted.
**Expectations**
* Deliver clear, detailed process documentation and requirements to product, technology, and operations teams.
* Proactively identify risks, dependencies, and gaps, escalating issues early.
* Facilitate stakeholder engagement, workshops, and approvals.
* Support testing, validation, handover, and continuous improvement activities.
**Key Responsibilities**
1. Collaborate with Project and Solutions Managers to define project scope, objectives, and deliverables.
2. Conduct process discovery workshops, interviews, and observations to map current workflows.
3. Document current and future-state business processes, highlighting gaps, inefficiencies, and improvement opportunities.
4. Elicit, document, and manage business requirements for cross‑functional teams.
5. Maintain project documentation (plans, RAID logs, action items, status reports, process maps).
6. Track initiative progress, dependencies, and risks; flag issues and facilitate escalation.
7. Facilitate stakeholder engagement, coordinating meetings, workshops, and approvals.
8. Prepare Steering Committee and key forum materials with accurate reporting and actionable insights.
9. Capture and share knowledge to reduce SME dependency and improve delivery consistency.
10. Assist in testing, validation, and handover activities to confirm solution alignment with business needs.
11. Support continuous improvement initiatives, recommending enhancements based on process discovery findings.
**Required Skills**
* In‑depth understanding of insurance operations, commercial functions, and tech delivery.
* Strong analytical, process mapping, and problem‑solving abilities.
* Experience with process discovery, mapping, and documentation.
* Proficiency in project management and documentation tools (e.g., MS Project, JIRA, Confluence, Visio, Lucidchart).
* Excellent communication and stakeholder engagement skills.
* Ability to work independently and collaboratively in a fast‑paced environment.
* Proactive risk and dependency management, with a practical problem‑solving mindset.
**Required Education & Certifications**
* Bachelor’s degree in Business, Finance, Information Systems, or related field.
* Relevant certification (e.g., CBAP, PMI-PBA, or equivalent) preferred.