METRIX IT SOLUTIONS INC

About the Company

METRIX IT Solutions: AI-Driven Digital Transformation & IT Innovation

Headquartered in Charlotte, North Carolina, METRIX IT Solutions is a global leader in AI-powered IT solutions, cloud computing, machine learning, and enterprise software development. We specialize in AI-driven automation, cybersecurity, DevOps, data engineering, and digital transformation, helping businesses scale with cutting-edge technology solutions.

With 24/7 IT support, we serve enterprises worldwide, delivering custom AI models, intelligent automation, and cloud-native applications that enhance productivity and efficiency. As a trusted Product Development Partner, we integrate advanced AI, big data, and predictive analytics to drive business success.

Our Mission
We are committed to driving AI innovation that enables businesses to automate workflows, optimize data intelligence, and enhance cloud security. Our expert teams deliver customized, scalable, and cost-effective IT solutions for enterprises worldwide.

Our AI-Driven Approach
AI & Machine Learning – Custom AI models for automation & predictive analytics
Cloud & DevOps – Scalable cloud-native applications & CI/CD optimization
Cybersecurity & Compliance – AI-driven threat detection & risk management
Data Engineering & Analytics – AI-powered insights for smarter decision-making
Software Development – Enterprise-grade AI-powered applications

Core Values
Integrity – Transparency & trust in every solution
Innovation – AI-driven advancements for business success
Collaboration – Empowering teams with next-gen technology
Excellence – Relentless focus on quality & security
Client Success – AI-powered transformation for sustainable growth

Ready to scale with AI-driven solutions? Connect with METRIX IT Solutions today for next-gen digital transformation and enterprise IT innovation.

Listed Jobs

Company Name

METRIX IT SOLUTIONS INC

Job Title

ServiceNow-Vulnerability Response

Job Description

**Job Title** ServiceNow-Vulnerability Response **Role Summary** Develop, configure, and extend the ServiceNow Vulnerability Response (VR) module to support enterprise vulnerability management. Deliver end‑to‑end VR implementations, including integration with external scanners, CMDB, and analytics, for a 6‑month contract assignment. **Expactations** - 5–9 years hands‑on ServiceNow development experience. - Minimum 2 years focused on Vulnerability Response module implementation. - Proven ability to design, develop, and deploy VR workflows, business rules, client scripts, and integrations. - Experience building dashboards, reports, and Performance Analytics for vulnerability KPIs. - Strong knowledge of ServiceNow CMDB, Discovery, and ITSM processes. - Comfortable working onsite in New Jersey, with preference for local candidates. **Key Responsibilities** - Configure and customize the VR module to manage vulnerability identification, prioritization, remediation, and reporting. - Design workflows, business rules, client scripts, and automation for the VR lifecycle. - Integrate VR with vulnerability scanners (Qualys, Tenable, Rapid7, Prisma Cloud, etc.) and CMDB for automated import and correlation. - Set up and manage MID Servers, data sources, and API connections for vulnerability data ingestion. - Develop assignment and remediation tracking automation, including exception handling. - Create custom dashboards, reports, and Performance Analytics indicators to monitor vulnerability KPIs and trends. **Required Skills** - ServiceNow platform development (SnowSQL, business rules, client scripts, UI policies, Flow Designer). - VR module configuration and extension. - Integration with external scanners via REST/SOAP APIs. - CMDB design and use, Discovery processes. - JavaScript, Glide API, and scripting for ServiceNow. - MID Server configuration and data source setup. - Dashboard design, reporting, and Performance Analytics. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or related field. - ServiceNow Certified System Administrator (CSA). - (Preferred) Certification or demonstrated expertise in ServiceNow Vulnerability Response.

Jersey city, United states

On site

Mid level

05-03-2026

Company Name

METRIX IT SOLUTIONS INC

Job Title

Amelia Developer

Job Description

**Job title:** Amelia Developer **Role Summary:** Design, develop, and deploy conversational AI solutions on the Amelia platform. Build voice and chat conversational flows, integrate the bot with enterprise systems, and refine NLU models to ensure accurate intent recognition and entity extraction. Collaborate across technical and business teams to translate requirements into scalable, production-ready agents. **Expectations:** - Deliver end‑to‑end voice and chat bot projects on time. - Maintain high conversation quality with continuous improvement of NLU models. - Ensure seamless integration with backend APIs, ITSM tools, and contact‑center technologies. - Provide documentation, code reviews, and knowledge transfer to support teams. **Key Responsibilities:** 1. Analyze business and technical requirements to design conversational flows in Amelia. 2. Develop and test speech‑to‑text and text‑to‑speech components for natural voice interactions. 3. Implement and tune NLP models for intent detection and entity extraction. 4. Integrate Amelia with external systems (REST/SOAP‑based APIs, Webhooks, LDAP, SSO, AWS Connect, ServiceNow, Jira, Rally). 5. Script and automate backend interactions using Python, JavaScript, and ReactJS where required. 6. Deploy solutions to production environments, monitor performance, and troubleshoot issues. 7. Collaborate with UX designers, data scientists, and IT operations to refine agent behavior. 8. Document technical specifications, integration details, and operational guidelines. **Required Skills:** - Proficiency with Amelia (IPsoft) conversational AI platform. - Strong understanding of speech‑to‑text, text‑to‑speech, and voice‑bot design. - Expertise in NLP techniques (intent classification, entity extraction, dialog management). - Backend integration experience via REST, SOAP, XML, and Webhooks. - Experience integrating Amelia with AWS Connect, ServiceNow, Jira, Rally, contact‑center platforms, and authentication/SSO solutions (LDAP). - Programming in Python (≥4 years), JavaScript, and ReactJS. - Familiarity with JSON, scripting, and service‑desk/IT‑ops automation tools. - Ability to design solution architecture and scale conversational agents. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - Any Amelia or IPsoft-specific certification is a plus.

San antonio, United states

On site

Junior

17-03-2026