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NEC Software Solutions

NEC Software Solutions

www.necsws.com

11 Jobs

1,551 Employees

About the Company

Innovation when it matters most. We build software and services that help keep people safer, healthier, and better connected worldwide.

Our customers are national governments and international health bodies. They're also police forces, emergency services, local authorities, and housing providers, all working to prevent harm and provide the right support. Our software and services get them great outcomes.

Listed Jobs

Company background Company brand
Company Name
NEC Software Solutions
Job Title
Service Desk Analyst
Job Description
**Job Title:** Service Desk Analyst **Role Summary:** Deliver first‑line IT support (Level 1) for internal and external users, handling incidents, service requests, and basic hardware/software troubleshooting. Log and triage issues in an IT Service Management (ITSM) tool, ensure adherence to service level agreements (SLAs), and coordinate with second‑line teams for resolution. **Expectations:** - Accurately log all incidents and requests in the ITSM system. - Prioritize and categorize tickets according to contractual SLAs. - Resolve password resets, account reactivations/deactivations, and basic hardware/software problems. - Keep users informed of status, especially after SLA breaches. - Close tickets with appropriate closure codes and maintain documentation. - Participate in required training, team meetings, and continuous improvement activities. **Key Responsibilities:** - Log and triage all incoming incidents/service requests in the ITSM tool. - Assign correct categorisation and priority levels per SLA requirements. - Conduct first‑line investigation and diagnosis; apply standard fixes (e.g., password resets, account changes). - Escalate unresolved incidents to appropriate second‑line teams with complete information. - Use Quick Solutions or equivalent knowledge base to capture troubleshooting data. - Communicate progress updates to customers and internal stakeholders. - Close incidents and requests accurately and timely, using correct closure codes. - Gather and reflect on customer feedback via post‑incident surveys. - Contribute to team meetings, knowledge base updates, and documentation reviews. - Perform preventive maintenance tasks on contracted hardware/software. **Required Skills:** - Proven experience in a Level 1 IT support role. - Excellent customer service and communication abilities across multiple channels. - Proficiency with Microsoft Office Suite (Outlook, Excel). - Strong attention to detail and ability to follow documented procedures. - Self‑motivated, flexible, and capable of making decisions and taking ownership. - Basic understanding of ITIL principles (desirable but not mandatory). **Required Education & Certifications:** - Minimum of secondary (high‑school) education. - ITIL Foundation certification is desirable; no mandatory certification required.
Hartlepool, United kingdom
On site
17-09-2025
Company background Company brand
Company Name
NEC Software Solutions
Job Title
React Developer (Front-end, Next.js), SC cleared
Job Description
Job title: React Developer (Front‑end, Next.js) Role Summary: Build, test, and maintain secure, high‑performance web applications using React and Next.js within a cross‑functional Agile Scrum team. Deliver reusable components, integrate with REST APIs, and ensure accessibility, performance, and quality standards for cloud SaaS and on‑premises solutions. Expectations: - Produce production‑ready code that meets acceptance criteria, passes automated tests, and adheres to WCAG 2.2 AA. - Collaborate with product, design, QA, and back‑end teams to deliver incremental, reversible releases. - Maintain ownership of code quality through reviews, CI/CD pipelines, and documentation. - Securely handle user data and comply with SC clearance requirements. Key Responsibilities: - Develop new features and refactor existing functionality using React, TypeScript, and Next.js (SSR, routing). - Write unit and integration tests (Jest, React Testing Library) following TDD principles. - Implement state management, data fetching (TanStack Query or similar), and API integration. - Build and maintain reusable UI components aligned with a design system (e.g., GOV.UK). - Optimize rendering, bundle size, and caching for cross‑device performance. - Participate in code reviews, provide actionable feedback, and enforce coding standards. - Contribute to architectural discussions and front‑end best practices. - Stay current with emerging web standards, tools, and performance techniques. Required Skills: - Professional front‑end development experience; strong React, TypeScript, and hooks fundamentals. - Next.js routing, basic SSR, and deployment knowledge. - Test‑driven development with Jest, React Testing Library, and test doubles. - Accessibility (WCAG 2.2 AA), semantic HTML, and GOV.UK Design System familiarity. - REST API consumption, structured data handling, and experience with enterprise platforms (OData preferred). - Git workflow, code review, and CI/CD pipeline usage. - Excellent written and verbal communication; Agile Scrum mindset. Required Education & Certifications: - UK Security Clearance (SC) required. - Eligibility for UK residency and work rights. - No specific degree requirement, but a background in software engineering or related field is preferred.
Glasgow, United kingdom
On site
09-10-2025
Company background Company brand
Company Name
NEC Software Solutions
Job Title
Technical Solutions Lead
Job Description
**Job Title:** Technical Solutions Lead **Role Summary:** Lead the design and delivery of end-to-end technical solutions for public sector clients, focusing on cloud-based architecture and integration. Drive innovation while aligning with client requirements and organizational capabilities. **Expectations:** Minimum 5 years’ experience as a Solution Architect in IT services, with proven expertise in AWS and Azure. Public sector project experience and UK residency for security clearance eligibility are mandatory. Strong communication for leadership in technical workshops. **Key Responsibilities:** - Architect and deliver tailored technical solutions across the project lifecycle. - Participate in pre-contract RFIs, bids, and proposal development. - Collaborate with cross-functional teams (analysts, engineers, project managers) to deliver scalable systems. - Advocate cloud platforms (AWS, Azure) for performance optimization and integration. - Maintain client relationships to align needs with technological solutions. - Track industry trends to enhance solution offerings and guide technical direction. - Document solution architectures and create feature maps for clarity and compliance. **Required Skills:** - Proficiency in AWS and Azure cloud platforms. - Strategic and technical expertise in solution architecture. - Public sector client engagement experience. - Excellent verbal/written communication; workshop leadership. - Collaborative teamwork and problem-solving under complexity. - Proven ability to translate client needs into actionable technical designs. **Required Education & Certifications:** - Relevant undergraduate degree or equivalent technical experience. - Certifications in AWS and Azure strongly preferred. - Demonstrated track record in solution documentation and architecture design.
London, United kingdom
Hybrid
Senior
13-10-2025
Company background Company brand
Company Name
NEC Software Solutions
Job Title
Public Cloud Infrastructure Engineer
Job Description
Job title: Public Cloud Infrastructure Engineer Role Summary: Implement and maintain public cloud infrastructure systems to ensure high availability, performance, and security. Collaborate with cross-functional teams to drive stability, scalability, and modernization initiatives. Expactations: Demonstrable experience in IT infrastructure engineering or systems administration. Strong expertise in Windows Server (2016/2019/2022) and Unix/Linux environments (Oracle Linux, RHEL, Ubuntu). In-depth knowledge of TCP/IP networking, VLANs, routing, firewalls, and load balancers. Must be eligible for UK Security Clearance. Key Responsibilities: - Design, deploy, and manage Windows/Unix/Linux infrastructure for cloud systems. - Configure and maintain Windows server environments, user permissions, and system services. - Implement TCP/IP networking, VLANs, NIC teaming, and network interface management. - Administer Unix/Linux servers, including SSH key control, patching, and cron jobs. - Troubleshoot system, network, and performance issues in hybrid/heterogeneous environments. - Collaborate with security teams to enforce compliance. Mentor junior engineers. - Support automation (Ansible, Terraform), backup/disaster recovery, and monitoring solutions. Required Skills: - Windows Server (2016/2019/2022) administration. - Unix/Linux system administration (Oracle Linux, RHEL, Ubuntu). - TCP/IP networking, VLANs, routing, firewall/load balancer configuration. - Scripting (PowerShell, Bash, Python) and infrastructure-as-code tools. - System performance diagnostics (top, htop, sar). - Cloud platform familiarity (Azure, AWS, OCI). Required Education & Certifications: None specified.
Hartlepool, United kingdom
Hybrid
13-10-2025