Jet2.com and Jet2holidays

About the Company

Join Jet2.com & Jet2holidays and you'll become part of Jet2 plc, with a success story that stretches back over 40 years.

Since its first flight to Amsterdam from Leeds Bradford Airport in February 2003, Jet2.com has grown at a rapid but reliable pace. It has bases for leisure flights currently at Leeds Bradford, Manchester, Glasgow, Newcastle, Edinburgh, East Midlands, Birmingham, London Stansted, Bristol, Belfast, and Liverpool, plus more than 65 destinations across Europe for our customers to choose from.

Jet2holidays since its launch in 2007, the business's profile as a package holiday operator has gone from strength to strength. It is now the UK's largest tour operator, welcoming millions of happy customers away each year!

We have a devoted Team of more than 14,500+ colleagues across the UK and overseas, supporting the ever-growing demand of Jet2.com and Jet2holidays.

Our success lies in giving our customers great choice, great value, and ultimately a great service.

Listed Jobs

Company Name

Jet2.com and Jet2holidays

Job Title

Airport Team Leader - Agadir

Job Description

**Job Title:** Airport Team Leader **Role Summary:** Lead a team of customer service representatives to deliver VIP-level airport and transfer experiences, ensuring operational efficiency and high customer satisfaction. Collaborate with internal/external stakeholders to resolve disruptions, manage performance, and implement improvement strategies. **Expectations:** Demonstrate strong people leadership, resolve complex customer issues, and maintain compliance with service level agreements (SLAs) and budget constraints. Provide on-call support for disruptions and emergencies. **Key Responsibilities:** - Oversee team performance via digital systems and MI reports, implementing action plans for improvement. - Manage flight disruptions, emergencies, and customer escalations using in-house systems. - Coordinate monthly rosters with UK planning teams while adhering to SLAs. - Conduct training, 1-1 performance reviews, and team meetings to develop staff capabilities. - Analyze customer feedback and MI data with Destination Manager and partners to enhance CSAT and OTP performance. - Ensure operational flexibility with irregular hours, including early/midnight shifts, weekends, and split shifts. **Required Skills:** - Proven people management experience with customer-facing teams. - Strong analytical skills for MI/data analysis and problem-solving. - Proficiency in digital systems and IT tools for operational tasks. - Effective stakeholder communication and collaboration. - Ability to perform under pressure, manage multiple priorities, and resolve conflicts. - Conversational fluency in the local language (preferred). **Required Education & Certifications:** Full right to work in Morocco. Valid driver’s license with personal vehicle access. Demonstrated operational experience in airport/holiday operations or similar environments.

Agadir, Morocco

On site

11-11-2025