MoonPay

About the Company

We are MoonPay. Architects of the future, inventors, artists, and authors of innovation.

Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money.

MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas.

Now boarding the next generation of leaders. Come help us build what's next.

Listed Jobs

Company Name

MoonPay

Job Title

Senior Manager, Customer Success

Job Description

**Job Title** Senior Manager, Customer Success **Role Summary** Drive end‑to‑end client experience for enterprise customers, merchants, and technology partners. Own global strategy to maximize recurring revenue, enhance customer lifetime value, and improve process efficiency. Act as the central bridge between Enterprise Sales, Product, Engineering, GTM, and Customer Experience teams to deliver seamless, data‑driven success programs. **Expectations** * Increase MRR/ARR growth and net retention. * Elevate Customer Lifetime Value (CLTV). * Maintain high Partner Health Scores. * Deliver measurable gains in process efficiency (e.g., onboarding time‑to‑value, cross‑functional handoff times). * Reduce customer/partner churn. **Key Responsibilities** 1. Design and execute global strategy for revenue growth, CLTV, and partner health. 2. Identify and eliminate friction in the client journey from onboarding to ongoing engagement. 3. Centralize client and partner data; coordinate communication across Enterprise Sales, Product, Engineering, GTM, and CX. 4. Establish and manage Voice‑of‑Partner programs to inform product/process improvements. 5. Lead the client success function, scaling from independent contributor to small technical support team as needed. 6. Own partner support knowledge base content strategy; collaborate with Solutions Engineering on developer documentation. 7. Evaluate and enhance internal/external tool suite; recommend automation for self‑service and team efficiency. 8. Champion the customer success function and promote MoonPay’s crypto vision internally and externally. **Required Skills** * Strategic planning & execution in enterprise customer success. * Strong analytical ability (MRR/ARR, CLTV, churn metrics). * Process improvement & workflow optimization expertise. * Cross‑functional collaboration with Sales, Product, Engineering, GTM, and CX. * Leadership capability – managing teams and influencing stakeholders. * Proven ability to develop partner‑centric programs and documentation. * Knowledge of crypto/blockchain ecosystem is a plus. * Excellent communication, facilitation, and stakeholder management. **Required Education & Certifications** * Bachelor’s degree in Business, Finance, Computer Science, or related field. * Preferred: MBA or advanced degree. * Certifications in Customer Success (CSM, CSPO, or similar) and/or Project Management (PMP, Lean Six Sigma) are a plus.

New york, United states

Hybrid

Senior

19-09-2025

Company Name

MoonPay

Job Title

TikTok Content Creator

Job Description

Job Title: TikTok Content Creator Role Summary: Own and execute TikTok content strategy for a fintech brand, creating engaging short‑form videos to build audience, amplify brand voice, and drive growth within the crypto and finance space. Expectations: Deliver high‑quality content that increases follower engagement, stay current with platform trends, act as on‑camera talent and editor, and collaborate cross‑functionally to maintain brand consistency. Key Responsibilities: - Develop and own TikTok content strategy from ideation to publishing. - Produce, edit, and post‑produce short‑form videos using minimal resources (e.g., iPhone). - Serve as the visible brand representative on TikTok (on‑camera or voice). - Monitor trends, challenges, and algorithm changes; adapt formats to fit brand relevance. - Partner with Social Media, Design, Community, and Brand Marketing to ensure cohesive tone and visual identity. - Analyze performance metrics, iterate content for higher engagement and growth. Required Skills: - 1+ years creating TikTok content for a brand or strong personal channel. - Deep knowledge of TikTok algorithms, formats, and trend cycles. - Proficiency in on‑camera presence, filming, editing, and post‑production. - Ability to create compelling content under tight constraints (iPhone, minimal props). - Strong interest in crypto, web3, or fintech. - Optional: motion graphics, graphic design, or existing audience following. Required Education & Certifications: - Minimum of a high‑school diploma (college degree preferred). No specific certifications required.

London, United kingdom

Hybrid

Fresher

23-09-2025

Company Name

MoonPay

Job Title

Operating Partner, Office of the CEO

Job Description

**Job Title** Operating Partner, Office of the CEO **Role Summary** Act as the CEO’s chief right‑hand, owning end‑to‑end cross‑functional initiatives that deliver measurable business value and scalable operational systems. Manage high‑impact projects, partner with senior leadership, and drive growth and process optimization across the organization. **Expectations** - Own and execute high‑leverage projects with full autonomy. - Serve as CEO deputy in key stakeholder and investor meetings. - Identify and monetize new growth & revenue opportunities. - Optimize scalable processes to support rapid global growth. - Partner with investors on strategy and reporting. - Travel frequently worldwide to collaborate with distributed teams. **Key Responsibilities** - Lead cross‑functional initiatives in partnership with the CEO and senior leaders. - Represent the CEO in meetings with stakeholders, investors, and board members. - Identify, evaluate, and launch new growth and revenue opportunities within the ecosystem. - Design and implement scalable operational processes to enable company growth. - Collaborate with investors on strategic initiatives and performance reporting. - Conduct deep analysis of complex business problems, recommend solutions, and drive implementation. - Fill operational gaps as needed to ensure effective scaling of the organization. **Required Skills** - Strong analytical toolkit and quantitative problem‑solving ability. - Proven operational execution and project management experience. - Excellent stakeholder management and influence across cross‑functional and external teams. - Masterful written and verbal communication, able to translate executive vision for varied audiences. - Bias toward action with comfort in fast‑paced, ambiguous environments. - Willingness and ability to travel globally on a frequent basis. **Required Education & Certifications** - STEM or highly quantitative degree from a top‑tier university. - 5+ years experience in top‑tier investment banking, private equity, strategy consultancy, or a fast‑growing technology company.

New york, United states

Hybrid

Senior

28-09-2025

Company Name

MoonPay

Job Title

Senior Machine Learning Engineer

Job Description

Job title: Senior Machine Learning Engineer Role Summary: Design, implement, and maintain machine‑learning systems for real‑time and batch evaluation of user transactions and behaviors, primarily to detect and prevent financial crime across crypto and payment products. Expectations: Deliver production‑grade ML models, own the end‑to‑end ML lifecycle, collaborate closely with product, data, and engineering teams, and expand internal ML libraries and pipelines. Key Responsibilities: - Build and integrate ML solutions for fraud detection and risk assessment in real‑time and offline settings. - Develop customized models for multiple crypto products to mitigate fraudulent activity. - Experiment with gradient‑boosting, ensemble, and deep‑learning techniques using customer and transaction data. - Engineer features from large datasets (SQL, Python, Apache Beam) and manage feature pipelines. - Produce and maintain AI‑powered automation tools and data pipelines. - Monitor and iterate deployed models using observability stacks. - Contribute to codebase improvements and internal ML library enhancements. Required Skills: - Proficiency in Python, Pandas, Numpy, and Polars. - Advanced model development with XGBoost/CatBoost and PyTorch. - Experience with SQL (BigQuery), Apache Beam, Kubernetes, Docker, Kubeflow, Airflow, and Vertex AI. - Knowledge of real‑time data ingestion (Kafka, Redis) and cloud‑native environments (Google Cloud, AWS, Azure). - Strong background in time‑series classification, counterfactual reasoning, and adversarial modeling. - Ability to work in a fast‑paced, iterative release cycle. Required Education & Certifications: - Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, Mathematics, or a related field. - Relevant cloud certification (Google Cloud, AWS, or Azure) preferred but not mandatory.

London, United kingdom

Remote

Senior

11-12-2025