- Company Name
- Sodexo
- Job Title
- Responsable Opérationnel H/F
- Job Description
-
Job Title: Operational Manager (Opérationnel H/F)
Role Summary: Oversee daily operations across a portfolio of 10+ healthcare and social service facilities, ensuring contractual compliance, service quality, and client satisfaction while managing site teams, budgets, and QHSE standards.
Expactations: Deliver operational excellence, maintain service standards, drive continuous improvement, and support regional goals.
Key Responsibilities:
- Act as regional liaison to client facility directors, ensuring contractual deliverables are met.
- Deploy and monitor client projects; lead commission meetings, document minutes, and track action plans.
- Manage opening operations: procurement, deliveries, training, and team coordination.
- Oversee service quality and guest experience; administer satisfaction surveys, analyze results, and implement improvements.
- Lead site managers, providing operational and HR coaching; handle recruitment, training plans, mobility, and performance reviews.
- Administer personnel records: contracts, amendments, HR documentation, and statutory tracking.
- Plan and chair sector committees with direct reports.
- Contribute to budget preparation, monthly closures, variance analysis, and financial improvement actions.
- Ensure compliance with health, safety, and hygiene regulations; conduct SST/Hygiene rituals and maintain regulatory documents.
Required Skills:
- Proven operational management in service or hospitality environments.
- Strong client relationship and stakeholder management.
- Budgeting, financial analysis, and performance monitoring.
- Knowledge of QHSE (Quality, Health, Safety, Environment) standards.
- Project management, communication, analytical thinking, and empathetic leadership.
Required Education & Certifications:
- Bachelor’s degree in Business Administration, Hospitality Management, or related field.
- Certifications in QHSE or project management (e.g., ISO 9001, HACCP, PMP) preferred.