Simplyhealth

About the Company

We make healthcare simple, accessible and affordable for you and your business. We believe in a future where everyone can access and afford the healthcare they need.

Our simple solutions are an alternative to costly private medical insurance. We focus on the most common health and dental issues, plus 24/7 access to experts. Our members can check symptoms, book treatment, and claim money back - all with a few taps of our easy-to-use app. No referrals. No long waits.

We've been helping people access quality healthcare for over 150 years - even before the NHS. We've grown to meet today's needs, easing the pressure on the NHS and helping where it struggles to support quickly.

Healthy communities make healthy people. With over 2.5 million members and 12,000 business relationships, we're proud to be a force for good. We're the first UK health insurer to earn B Corp status, recognising our social and environmental impact. And we donate at least PS1 million to charity each year. We work with the government to reduce excessive tax burdens on health benefits. We have no shareholders, and we donate at least PS1 million to charity each year. We believe in a future where everyone can access and afford the healthcare they need.

Listed Jobs

Company Name

Simplyhealth

Job Title

IT Service Desk Analyst - 12 month FTC

Job Description

**Job Title** IT Service Desk Analyst – 12 month FTC **Role Summary** Serve as the first point of contact for IT incidents, problems, and requests, delivering timely, accurate, and customer‑centric solutions across the organization. Manage ticketing, provide first‑line (and occasionally second‑line) technical support for hardware, software, mobile devices, and business applications, while maintaining system security and contributing to process improvement. **Expactations** - Adhere to agreed SLAs and KPIs, ensuring rapid incident resolution. - Conduct reporting on ticket trends and performance metrics. - Deliver friendly, professional support via phone, email, and walk‑ups. - Collaborate with second and third line teams on complex issues. - Maintain detailed documentation and compliance with security controls. **Key Responsibilities** - Log, prioritize, and resolve incidents and service requests in the ticketing system. - Provide first‑line technical assistance for Windows 11, Office 365, iOS/Android, and general hardware/software issues. - Build, configure, and deploy laptops and end‑user devices following security standards. - Monitor ticket queues to meet response and resolution targets, escalating as needed. - Work with cross‑functional IT teams to troubleshoot advanced problems. - Identify recurring issues, suggest process improvements, and support continuous improvement initiatives. - Enforce security policies, user access controls, and data integrity procedures. **Required Skills** - Strong customer service orientation and communication skills. - Proficiency with ticketing systems (e.g., ServiceNow, Jira). - Hands‑on knowledge of Windows 11, Office 365, and mobile operating systems (iOS/Android). - Basic hardware troubleshooting and configuration. - Ability to work independently and in a collaborative environment. - Analytical mindset for problem diagnosis and solution implementation. - Time‑management skills to meet SLA targets. - Familiarity with IT security best practices. **Required Education & Certifications** - Diploma or degree in Computer Science, IT, or related field preferred. - ITIL Foundation or equivalent IT service management certification desirable. - Technical certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are an asset.

Andover, United kingdom

On site

19-11-2025