- Company Name
- Kraken
- Job Title
- TechOps Generalist
- Job Description
-
**Job title**
TechOps Generalist
**Role Summary**
Provide end‑to‑end technical support and operational excellence across a cloud‑centric technology stack, ensuring secure, reliable, and productive user experiences for a global workforce.
**Expectations**
- Deliver prompt, high‑quality support to all business units.
- Proactively identify, document, and resolve technical issues.
- Drive continuous improvement of processes and automation.
- Lead and coordinate cross‑functional projects with measurable outcomes.
- Maintain a strong partnership with the Security team to balance security, productivity, and usability.
**Key Responsibilities**
- Resolve laptop, network, account provisioning, SSO, and other device‑related incidents.
- Automate routine tasks using scripts, APIs, and orchestration tools.
- Design and deploy self‑service solutions for user self‑remediation.
- Monitor and maintain office‑wide technology: networking, AV, printing, signage, CCTV, and access control.
- Manage vendor relationships and procure SaaS, hardware, and services.
- Lead complex projects such as identity provider migrations, MDM rollouts, device trust solutions, office fit‑outs, and SaaS migration during acquisitions.
- Collaborate with stakeholders to define scope, deliverables, and timelines.
**Required Skills**
- Experience leading technical projects across multiple technologies.
- Proficient scripting (Python, PowerShell, Bash) and API integration.
- Hands‑on support and deployment of macOS, Windows, iOS, and Android environments.
- Expertise with Identity & Access Management: Okta, Microsoft Entra, SSO (OAuth, OIDC, SAML).
- Knowledge of identity provisioning (SCIM) and SSO troubleshooting.
- Familiarity with Cisco Meraki office network design and deployment.
- Strong stakeholder management, communication, and problem‑solving under ambiguity.
- Conscientious, detail‑oriented approach with a commitment to secure and ethical practices.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Relevant certifications (e.g., CompTIA A+/Network+, Microsoft Certified: Azure Administrator, Okta Certified Engineer) are an asset.