cover image
Gen

Gen

GenDigital.com

2 Jobs

3,255 Employees

About the Company

Gen (NASDAQ: GEN) is a global company dedicated to Powering Digital Freedom through its trusted Cyber Safety brands, Norton, Avast, LifeLock, MoneyLion and more. The Gen family of consumer brands is rooted in providing empowerment and safety for the first digital generations. Now, Gen empowers people to live their digital lives confidently today and for generations to come. Gen brings award-winning products and services in cybersecurity, online privacy, identity protection and financial wellness to nearly 500 million users in more than 150 countries.
Norton.com
Avast.com
LifeLock.com
MoneyLion.com
Avira.com
AVG.com
CCleaner.com
GOBankingRates.com
ReputationDefender.com

Listed Jobs

Company background Company brand
Company Name
Gen
Job Title
Associate Cyber Security Agent
Job Description
**Job Title:** Associate Cyber Security Agent **Role Summary:** Provides front‑line support for Norton and LifeLock products, handling customer inquiries, troubleshooting technical issues, and promoting additional services. Acts as the primary customer touchpoint, ensuring satisfaction, resolving conflicts, and protecting sensitive information. **Expectations:** - Minimum of 2 years in customer service or call‑center environment (college degree may substitute for experience). - Demonstrated empathy, strong communication, and ability to multitask. - Proactive adaptation to change and strict adherence to privacy and security protocols. **Key Responsibilities:** - Build rapport with customers through active listening and clear communication. - Resolve product and account questions quickly across multiple systems (software download, browser navigation). - Offer product education and upsell opportunities to increase revenue. - Handle conflicts and dissatisfaction, ensuring member loyalty and retention. - Advise on identity‑theft protection and appropriate solutions. - Maintain confidentiality of customer and proprietary data, following all information‑security policies. **Required Skills:** - Customer‑service excellence (verbal and written). - Basic technical troubleshooting and system navigation. - Empathy, compassion, and client‑centric mindset. - Multi‑tasking, prioritisation, and time‑management. - Needs‑based selling and relationship‑building. - Knowledge of cyber‑security product landscape. - Ability to follow organisational policies and maintain privacy. **Required Education & Certifications:** - High‑school diploma or equivalent; 2 years related experience, or a college degree may replace experience. ---
Phoenix, United states
Hybrid
Junior
23-11-2025
Company background Company brand
Company Name
Gen
Job Title
Principal Security Information Analyst
Job Description
**Job Title** Principal Information Security Analyst **Role Summary** Senior SOC specialist responsible for enhancing detection, monitoring, and incident response capabilities. Leads automation and detection engineering, mentors Tier 1 analysts, and collaborates across security and IT teams to improve security visibility and SOC performance in a 24/7 global coverage environment. **Expactations** - Operate within a follow‑the‑sun model, covering on‑call hours for weekends. - Maintain high alert accuracy, reduce false positives, and sustain up‑to‑date detection documentation. - Communicate findings and recommendations in clear, concise English to stakeholders. **Key Responsibilities** - Monitor, analyze, and correlate security alerts across SIEM, WAF, EDR, cloud, network, and threat intelligence platforms. - Develop, tune, and validate detection rules, correlation searches, security policies, and dashboards. - Mentor and support Tier 1 analysts in alert triage and escalation. - Collaborate with security engineers on automation, enrichment, and workflow optimizations. - Document detection use cases, workflows, and process improvements. - Participate in security projects with Incident Response, Security Engineering, Application Security, and IT teams. - Support incident response playbook execution. **Required Skills** - 3–5 years of SOC or detection engineering experience. - Strong knowledge of networking (TCP/IP, DNS, HTTP/S) and common cyber attack techniques. - Hands‑on experience with SIEM (Splunk preferred) and rule development. - Familiarity with WAF technologies and cloud security monitoring (AWS, Azure, GCP). - Scripting/automation proficiency (Python, PowerShell, API integrations). - Ability to utilize AI‑based tools for SOC operations. - Analytical, problem‑solving, and attention‑to‑detail skills. - Excellent written and verbal English communication. - Team collaboration across security disciplines. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience). - Relevant certifications (e.g., Splunk Core Certified User/Administrator, AWS/Azure Security Professional, CISSP, CEH) are advantageous.
Phoenix, United states
Hybrid
Senior
23-11-2025