The Gym Group

About the Company

The Gym Group was the pioneer of low cost, 24/7 gyms in the UK. Now with over 900,000 members and 240+ gyms nationwide, our mission to support healthier communities with accessible fitness facilities remains as true today as it did in our first site in Hounslow in 2008.

The gym market is growing, with low cost the fastest growing segment of the market. We continue to accelerate our growth, opening 10-12 new gyms in 2024 and c.50 sites over the next three years.

Memberships start from just PS13.99 a month and we are proud to be the highest rated nationwide low cost gym, with 92% of members rating us 4/5 or higher.

We passionately believe in our goal to break down the barriers to fitness for all. Together we work hard to give our members a better experience and that's why our teams are critical to our success. Our unique culture helps everyone to do their best work, fulfil their potential and achieve great things together. We were named e a Sunday Times Best Places to Work 2024, scoring highly on Diversity & Inclusion, Wellbeing, and Job Satisfaction. Please join us and visit: www.thegymgroup.com/careers for the latest opportunities.

Listed Jobs

Company Name

The Gym Group

Job Title

People Services Administrator

Job Description

**Job Title** People Services Administrator **Role Summary** Provide frontline employee support, acting as the primary contact for People and People Systems queries. Manage the employee lifecycle from onboarding to off‑boarding, ensuring accurate data and timely processing in Workday. Deliver service excellence through case management, system support, and proactive process improvement. **Expectations** - Deliver high‑quality, timely support across all stages of the employee lifecycle. - Maintain data integrity and accurate records in Workday and related systems. - Resolve queries and cases within agreed service levels. - Collaborate with the wider People team to streamline processes and enhance the employee experience. **Key Responsibilities** - Serve as first point of contact for People and People Systems queries via Fresh Service. - Manage and resolve cases in line with agreed SLAs. - Support full employee lifecycle: onboarding, transfers, changes, off‑boarding. - Process employee changes accurately and on time in Workday. - Maintain and update People dashboards, ensuring actions are tracked. - Respond to reference requests and system access queries. - Provide day‑to‑day People support to employees and managers. - Work with People team to deliver a seamless, user‑friendly experience. - Identify opportunities for process and system improvement and help implement solutions. **Required Skills** - Strong attention to detail and accuracy at pace. - Excellent communication and interpersonal abilities. - Service‑focused, proactive mindset. - Ability to prioritise, stay organized, and manage varied workloads. - Strong problem‑solving skills and willingness to drive improvements. - Confidence in supporting and guiding managers when needed. **Required Education & Certifications** - Degree or CIPD qualification (or equivalent). *Optional but desirable experience:* HR/People team background, Workday, Fresh Service, basic knowledge of people processes such as right‑to‑work checks and leave types.

London, United kingdom

Hybrid

31-01-2026