Proximus Group

www.proximus.com

4 Jobs

13,071 Employees

About the Company

Proximus Group is a provider of future-proof connectivity and digital services, operating in the Benelux as well as global markets. As a major economic player in Belgium, we make the most of every opportunity to positively impact the world around us. The investments we make in our open fixed and mobile networks are critical for the growth of our economy and the development of new digital ecosystems and innovative solutions.

Thanks to our affiliates BICS and Telesign – international frontrunners in digital identity APIs and communication platforms respectively – we provide reliable and secure communications experiences around the world.

On a societal level, we are shaping a fair, trustworthy and inclusive digital world and accelerating the transition to a green society.

Listed Jobs

Company Name: Proximus Group
Job Title: Operations Engineer
Job Description: **Job Title** Operations Engineer – Ericsson 5GC & CNIS **Role Summary** Proactive operational consultant responsible for day‑to‑day management, troubleshooting, and enhancement of Ericsson 5G Core (5GC) and Cloud Native Infrastructure Solution (CNIS) platforms in a telco‑cloud environment. Works within the operations team to ensure platform stability, performance, and continuous improvement. **Expectations** - Deliver reliable 5GC and CNIS operations (40 hrs/week, remote possible). - Own incident resolution, preventive actions, and performance tuning. - Collaborate with internal teams and Ericsson support. - Produce clear documentation and share knowledge with peers. **Key Responsibilities** - Monitor alarms, perform root‑cause analysis, and resolve incidents. - Execute configuration changes, health checks, and performance optimizations. - Manage software upgrades, patches, and CNIS component updates (CCD, PCC, PCG, SDI). - Oversee container lifecycle: deploy, scale, and maintain CNFs on Kubernetes. - Support integration and migration of new network functions/services. - Document operational procedures and contribute to team knowledge base. **Required Skills** *Technical* - In‑depth knowledge of Ericsson 5GC architecture (AMF, SMF, UPF, UDM, AUSF, PCF, NRF, NSSF). - Hands‑on experience with Ericsson CNIS, including spine/leaf switch configuration. - Kubernetes orchestration, bare‑metal & virtualized deployments, CI/CD automation. - Networking: IP, VLANs, routing, firewalls, VPN, DDoS mitigation. *Soft* - Strong operational mindset with ownership of platform health. - Analytical problem‑solving and proactive incident management. - Effective communication and teamwork across cross‑functional groups. - Ability to mentor, document, and share knowledge. **Required Education & Certifications** - Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or related field (or equivalent experience). - Relevant certifications preferred (e.g., CCNP/CCIE, Kubernetes Certified Administrator, Docker, or similar). - Fluency in English (written and spoken).

Brussels, Belgium

Hybrid

23-10-2025

Company Name: Proximus Group
Job Title: Solutions Architect
Job Description

Company Name: Proximus Group
Job Title: Senior Designer
Job Description: Job Title: Conversational Designer Role Summary: Design and architect agentic, goal‑oriented conversational experiences for enterprise AI‑driven assistants across multiple digital channels. Expactations: Deliver self‑directed, proactive, and seamless user interactions that support task completion, automation, and enterprise services. Key Responsibilities: - Create modular, reusable conversational flows that adapt to user intent and enterprise workflows. - Define escalation logic, fallback strategies, and handovers between AI, human agents, and backend systems. - Collaborate with NLP/NLU engineers to optimize intent recognition, classification, and response generation. - Prototype and implement context‑aware conversations using tools such as Dialogflow CX, Rasa, Watson Assistant, Botpress, or custom LLM‑based frameworks. - Leverage interaction data, heatmaps, and feedback loops to continuously refine agent performance and personalization. - Establish tone of voice, bot personality, and ethical guidelines for human‑AI interaction. - Contribute to a conversational design system integrated with UX, branding, and service design libraries. - Monitor and evaluate conversation success metrics, optimizing for frictionless task flow and user satisfaction. Required Skills: - 3–5 years in conversational design, AI UX, or content design for enterprise platforms. - Strong understanding of agentic automation, prompt engineering, and the limits of GenAI/NLU models. - Hands‑on experience with Dialogflow CX, Rasa, Watson Assistant, Botpress, or custom LLM frameworks. - Ability to design conversation flows, voice/tone guidelines, and bot personality specs aligned with enterprise standards. - Proven collaboration in Agile environments with engineers, researchers, and stakeholders. - Bonus: experience with LLM orchestration, memory design, multi‑agent systems, enterprise AI stack (OpenAI, Azure AI, LangChain, vector databases), UX writing, service design, or enterprise automation. - Background in linguistics, cognitive science, or behavioral design is advantageous. Required Education & Certifications: - Bachelor’s degree in Human‑Computer Interaction, Design, Computer Science, Linguistics, Cognitive Science, or related field. - No mandatory certifications specified.

Company Name: Proximus Group
Job Title: Senior Software Developer & Technical Analyst – Siebel CRM
Job Description: Job title: Senior Software Developer & Technical Analyst – Siebel CRM Role Summary: Lead the functional analysis and development of Siebel CRM applications that capture sales and orders. Translate complex business and IT requirements into clear, robust specifications, guide the development team through Agile cycles, and ensure on‑time delivery of high‑quality solutions. Expactations: - Deliver certified, scalable Siebel CRM modules that meet business needs. - Maintain clear, structured documentation and communication across stakeholders. - Manage risk, timelines, and resource expectations for multiple concurrent projects. Key Responsibilities: - Lead functional analysis for new projects and enhancements. - Interpret business processes and translate them into technical solutions. - Produce detailed functional specifications, design docs, and user guides. - Perform project sizing, estimate effort and assess IT infrastructure impacts. - Coordinate and mentor a sub‑team of developers to meet delivery commitments. - Present solution designs to development teams and provide continuous support during development. - Report project status, identify risks, and propose mitigation strategies to the project steering group. - Provide major incident support to operations when needed. Required Skills: - UML modeling and documentation. - DevOps practices (CI/CD, automated builds, automated testing). - Agile methodologies (Scrum) and iterative delivery. - Architecture and integration of Microservices, SOA, REST, and SOAP services. - Relational database design and RDBMS administration. - Knowledge of industry data models and standards (eTOM, SID) is a plus. - Strong analytical, assertive, and solution‑oriented mindset. - Excellent written and spoken English; French and/or Dutch an advantage. - Proven collaboration and stakeholder communication skills. Required Education & Certifications: - Bachelor’s or Master’s degree in Information Technology or related field, or equivalent professional experience. - Minimum 5 years’ experience in functional analysis within a complex IT environment. - Certifications such as Certified ScrumMaster (CSM), Agile Certified Practitioner (PMI‑ACP) or equivalent are desirable.