- Company Name
- Recognise Bank
- Job Title
- Loan Operations Business Analyst
- Job Description
-
Job Title: Loan Operations Business Analyst
Role Summary: Support and enhance the documentation of Standard Operating Procedures (SOPs) and process maps within the Lending Operations function, ensuring processes are accurate, compliant, and operationally effective. Contribute to the design and documentation of workflows for a new Regulated Bridging product launch.
Expectations: Deliver clear, consistent, and up‑to‑date process documentation; maintain version control; collaborate across Operations, Credit, Risk, Compliance, Finance, and Technology; identify inefficiencies and propose simplification or automation; verify compliance with regulatory and policy requirements.
Key Responsibilities:
- Review, update, and enhance existing end‑to‑end process maps, SOPs, and onboarding documentation for SME bridging products.
- Map and document new processes and customer journeys aligned with operational changes and strategic objectives.
- Collaborate with stakeholders to validate accuracy and feasibility of documented processes.
- Identify pain points, inefficiencies, and opportunities for process simplification and automation.
- Design, document, and test operational frameworks for the upcoming Regulated Bridging product launch.
- Ensure all documentation is clear, consistent, compliant with relevant regulations and internal policies.
- Maintain version control and ensure timely updates to all process and procedural documentation.
- Contribute to scalable, efficient, and sustainable operational practices across the organization.
Required Skills:
- Up to 3 years of experience in financial services, lending operations, business analysis, or process documentation.
- Strong understanding of operational workflows, SOP development, and the ability to translate processes into practical application.
- Familiarity with lending products, onboarding procedures, and customer lifecycle management.
- Experience in regulated environments and applying compliance standards to operational processes.
- Proficiency with documentation and collaboration tools (Confluence, SharePoint, Lucidchart).
- Excellent organizational skills, strong attention to detail, and effective written and verbal communication.
- Ability to work independently and collaboratively in a fast‑paced environment.
Required Education & Certifications:
- Bachelor’s degree in Business, Finance, Economics, or a related field.
- Relevant certifications (e.g., CBAP, BPM) are a plus but not mandatory.