VASS

About the Company

We are a global digital transformation company that puts organizations at the forefront of innovation, by bringing together talent, knowledge and technology.

With our digital solutions, we lead people and organizations around the world on their transition towards the future. Our 4,900 experts in 26 countries across Europe, America and Asia work alongside our clients, partners and key industry players to deliver best-in-class digital innovation that shapes the landscape of banking, retail, insurance, public administration, utilities, telecommunications and media sectors.

Our approach is based on mindful technology, through which we create positive environments and meaningful opportunities.

Transformative. Creative. Honest. Vibrant.

We are VASS.

Listed Jobs

Company Name

VASS

Job Title

Onboarding Manager

Job Description

**Job Title** Onboarding Manager **Role Summary** The Onboarding Manager leads the end‑to‑end adoption of ServiceNow Strategic Portfolio Management (SPM) and Enterprise Architecture Planning (EAP) within a large, multi‑regional organization. Working autonomously, the role coordinates cross‑functional teams, manages stakeholder engagement, and drives the creation and maintenance of documentation, dashboards, and training materials to achieve predefined adoption targets aligned with the European Commission methodology framework. **Expectations** - Achieve and exceed SPM/EAP adoption targets from awareness to action. - Deliver timely resolution of stakeholder issues and continuous improvement of onboarding processes. - Maintain alignment between operational requirements, dashboards, and reporting. - Facilitate effective communication and training to ensure consistent usage of SPM/EAP tools. **Key Responsibilities** 1. Plan and execute adoption strategy for SPM/EAP at program and project levels. 2. Resolve stakeholder issues promptly; provide efficient support channels. 3. Author, organize and update operational documentation, user guides, and training materials. 4. Ensure dashboards/reports (OOTB and custom) reflect current operational needs. 5. Lead weekly “scrum of scrums” with cross‑project teams to keep SPM data current and consistent. 6. Coordinate with Methodology experts to align practices with EC frameworks. 7. Conduct training, demo sessions, and onboarding workshops for ServiceNow users. 8. Monitor compliance, data quality, and risk across SPM/EAP modules. 9. Develop and maintain clear status reports and communication plans. **Required Skills** - Self‑management, prioritization, and status reporting. - Strong interpersonal, stakeholder‑management, and negotiation skills. - Problem‑solving and change‑management mindset. - Excellent written and verbal communication; capable of producing clear documents and presentations. - Team leadership and ability to work under pressure. **Required Education & Certifications** - Master’s degree (any discipline). - ServiceNow Certified Implementation Specialist – Strategic Portfolio Management. - Experience with SAFe (v6.0 or later) or other Agile at Scale frameworks. - Proficiency with ServiceNow SPM, EAP, HRSD, Flow Designer, Now Experience UI, and data interpretation via Performance Analytics. - Proven experience managing full onboarding processes or employee journeys.

Brussels, Belgium

On site

26-11-2025