- Company Name
- Genpact
- Job Title
- Lead Windows Administrator
- Job Description
-
Job title: Lead Windows Administrator
Role Summary:
- Lead third‑level support for Windows Server environments (2008/2012/2016/2022) and associated virtualization platforms (VMware ESX/ESXi, HP SimpliVity).
- Drive vulnerability remediation, patch management, hardening, and performance optimisation to maintain maximum uptime.
- Manage server lifecycle: builds, upgrades, migrations, disaster recovery, and hardware firmware updates.
Expectations:
- Deliver L3 support within defined SLAs, including on‑call rotation and emergency issue resolution.
- Provide technical leadership, documentation, and project ownership for infrastructure initiatives.
- Communicate status and solutions to senior stakeholders and coordinate with L1/L2 teams for knowledge transfer.
Key Responsibilities:
- Configure, administer, and troubleshoot Windows Servers and domain controllers.
- Implement and support Exchange 2016, Office 365, and Enterprise Vault/Archiving solutions.
- Design, create, and maintain VMware VMs, templates, and scheduled tasks; monitor CPU, memory, disk, network usage for security compliance.
- Conduct hardware diagnoses via ILO, HP SimpliVity, Dell PowerEdge, IBM servers; perform firmware upgrades.
- Harden operating systems and virtual machines, enforce security policies and anti‑virus controls.
- Execute vulnerability scans, patching cycles, and documentation of procedures, standards, and change records.
- Lead performance tuning, health checks, and systematic troubleshooting of complex issues.
- Participate in data‑center infrastructure projects, including blade server deployment, network configuration, and disaster‑recovery planning.
- Support incident, problem, and change management processes under ITIL framework.
Required Skills:
- Expert knowledge of Windows Server (2008‑2022), AD, DNS, DHCP, Group Policy, File/Print Services, PowerShell.
- Proficiency with VMware ESX/ESXi, vCenter, template creation, and VM resource management.
- Strong understanding of Exchange 2016, Office 365, Enterprise Vault, and virtualization integration.
- Experience with HP SimpliVity, HP ProLiant Blade, Dell PowerEdge, IBM servers, and ILO.
- Advanced troubleshooting, root‑cause analysis, and performance optimisation in complex environments.
- Knowledge of ITIL incident, problem, change management and documentation practices.
- Excellent written and verbal communication, stakeholder engagement, and project coordination.
- Ability to work under pressure, handle on‑call duties, and take independent initiative.
Required Education & Certifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Systems Engineering or related field.
- Certifications preferred: Microsoft Certified: Windows Server (MCSE/MCSA), VMware Certified Professional (VCP), ITIL® Foundation, and CAPM or PMP for project management.