RBC

www.rbc.com

27 Jobs

94,222 Employees

About the Company

Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.

http://rbc.com/legalstuff.

La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais

Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.

https://www.rbc.com/conditions-dutilisation/

Listed Jobs

Company Name: RBC
Job Title: Senior Director, Head of ServiceNow
Job Description: **Job Title:** Senior Director, Head of ServiceNow **Role Summary:** Leads the vision, strategy, and execution of ServiceNow platform integration across RBC and CNB, aligning technology initiatives with enterprise transformation goals. Drives governance, risk management, and continuous improvement while mentoring senior leaders and fostering cross‑organization collaboration. **Expectations:** - Define and communicate a unified ServiceNow roadmap for RBC and CNB. - Deliver end‑to‑end integration of ServiceNow technologies, ensuring adoption of standards and regulatory compliance in the US and Canada. - Lead high‑impact transformation programs, managing risk, stakeholder relationships, and executive communications. - Build and develop a high‑performing leadership team, retain critical talent, and ensure succession planning. **Key Responsibilities:** - Develop and maintain the strategic vision, roadmap, and governance model for ServiceNow platforms. - Translate enterprise T&O strategy into detailed scopes, designs, and implementation plans for platform integration. - Oversee delivery of transformational technology changes, monitoring performance against growth and compliance objectives. - Manage complex conflict resolution and escalation to executive/Board levels as needed. - Represent the organization at industry conferences and cultivate vendor/academic partnerships. - Mentor and coach directors/managers, set performance goals, and drive talent development and succession. **Required Skills:** - Proven leadership of large‑scale, high‑intensity transformation initiatives. - Deep knowledge of ServiceNow modules: Service Level Management, Availability, Change, Problem, Incident, Asset, Configuration, and Knowledge Management. - Strong analytical, problem‑solving, communication, and negotiation abilities. - Strategic thinking, decision‑making, and stakeholder management. - Ability to operate in a matrixed, global environment and drive cross‑functional collaboration. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (advanced degree preferred). - ITIL Expert certification – preferred (nice‑to‑have). - Relevant ServiceNow certifications (e.g., Certified Implementation Specialist, Certified System Administrator) strongly desirable.

Company Name: RBC
Job Title: Senior Manager, Business Systems Analysis, CRM
Job Description: **Job Title** Senior Manager, Business Systems Analysis, CRM **Role Summary** Lead the design, implementation and continuous improvement of Salesforce Financial Services Cloud for a wealth management organization. Own the end‑to‑end CRM transformation, drive functional architecture, manage a cross‑functional team of Business Systems Analysts, and serve as the Salesforce subject‑matter expert across the program. **Expectations** - Deliver a scalable CRM platform aligned with business strategy. - Mentor and grow the BSA team, ensuring high performance and skill development. - Act as liaison between business stakeholders, agile teams and technical architecture. - Champion best practices, documentation standards, and process optimization. **Key Responsibilities** - Own discovery and delivery of CRM roadmap, translating business goals into functional designs. - Facilitate workshops and requirements sessions with senior stakeholders to capture, analyze and prioritize needs. - Develop and maintain user stories, story maps and acceptance criteria in Jira, and document requirements in Confluence. - Lead functional design for Salesforce FSC, including integration scope and solution architecture. - Coordinate with CRM architecture and technical leads to outline integration, using GraphQL, Kafka or REST APIs. - Manage backlog, conduct capacity planning and prioritize features across multiple scrum teams. - Provide subject‑matter expertise on Salesforce products, training downstream teams and up‑skilling staff. - Oversee documentation structure, ensuring traceability, configuration management and risk visibility. - Support the evolution of the CRM Centre of Expertise (CoEP), driving process improvement and best‑practice adoption. **Required Skills** - 8+ years as a Business Systems Analyst in large, agile environments. - Proven experience leading and scaling multi‑team, cross‑functional BSA groups. - Strong requirements management: discovery, walkthroughs, traceability, change management. - Expertise in Salesforce Financial Services Cloud (Sales Cloud, Service Cloud). - Ability to create system context diagrams, use cases, storyboards, relative estimates. - Proficiency in agile practices; adept at facilitating workshops, stakeholder analysis, use of Jira & Confluence. - Deep understanding of CRM integration technologies (GraphQL, Kafka, REST). **Required Education & Certifications** - Bachelor’s degree in Information Systems, Business Administration, Computer Science or related field. - Salesforce certifications: Administrator, App Builder, FSC Accreditation. ---

Company Name: RBC
Job Title: Senior Full Stack Engineer
Job Description: Job title: Senior Full Stack Engineer Role Summary: Lead development of production‑grade automation solutions within an agile team. Own end‑to‑end software delivery, from design and coding to testing, deployment, and production support, ensuring high quality, maintainability, performance, and reliability. Expectations: - Deliver complete, defect‑free features independently. - Own all aspects of the software lifecycle with accountability for quality and timely delivery. - Actively mentor teammates, share knowledge, and contribute to continuous improvement. - Collaborate across functions using Agile practices and contribute to architectural decisions. Key Responsibilities: - Design, code, and maintain RESTful APIs in Python and/or Java, including front‑end integration with JavaScript/TypeScript. - Develop scalable, distributed systems for cloud environments, utilizing Docker, Kubernetes, and related orchestration tools. - Implement comprehensive testing (unit, integration, performance, UAT) and support promotion, deployment, and environment management. - Troubleshoot and resolve production and non‑production issues, leading root‑cause analysis and remediation. - Participate in Agile ceremonies, using Jira, Confluence, and CI/CD pipelines (GitHub, Git, automation tools). - Enforce coding standards, perform peer reviews, and manage source‑code repositories. - Ensure application and API security, data protection, and compliance with industry best practices. Required Skills: - 5+ years of production software development experience. - Proficient in Python, Java, JavaScript/TypeScript, and related frameworks. - Experience building and consuming RESTful APIs. - Strong knowledge of cloud platforms (AWS/Azure/GCP) and containerization with Docker/K8s. - Hands‑on with CI/CD pipelines, Git, and automated testing frameworks. - SQL and NoSQL database experience (JSON, relational). - Solid understanding of web application security principles. - Experienced with MacOS/Unix/Linux environments. - Effective communicator; strong team player with ownership mindset. - Familiarity with Agile tools (Jira, Confluence) and VS Code IDE. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or related technical field, or equivalent professional experience. - No mandatory certifications required.

Company Name: RBC
Job Title: Social Media Manager
Job Description: Job title: Social Media Manager Role Summary: Lead the development, execution, and optimisation of owned and earned social media and influencer strategies for a growing consumer‑technology brand. Own content creation, community management, and cross‑functional collaboration to drive brand awareness, engagement, and growth across all major platforms. Expectations: - Develop and maintain a clear, authentic brand voice for all social touchpoints. - Own end‑to‑end social media calendar and content pipeline. - Design and implement measurable, results‑driven organic and influencer campaigns aligned with business objectives. - Establish performance metrics, report outcomes, and recommend data‑based optimisations. - Foster strong internal stakeholder relationships to convert insights into actionable social initiatives. Key Responsibilities: - Serve as in‑house subject‑matter expert on platforms such as Facebook, Instagram, TikTok, Pinterest, LinkedIn, X, and emerging channels. - Collaborate with marketing, creative, partnerships, PR, and performance teams to craft integrated organic strategies. - Create, approve, and publish high‑quality visual and written content across all social channels. - Develop and execute an influencer program, coordinating with agencies and internal partners. - Build and manage community engagement, responding to inbound communications via customer success scripts. - Measure content performance, user engagement, and campaign ROI; produce regular scorecards and optimisation recommendations. - Guide internal and third‑party providers (design, production) to maintain brand standards and delivery timelines. Required Skills: - 5+ years of social media experience, with B2C expertise mandatory and B2B experience preferred. - Proficiency across Facebook, Instagram, TikTok, Pinterest, LinkedIn, X, and related tools. - Strong creative and copywriting abilities to translate brand vision into compelling social assets. - Self‑starter mindset with proven ability to own strategy and content production. - Project management skills, including coordinating between internal stakeholders and external agencies. - Competent with social media analytics and measurement platforms; ability to interpret data and drive insights. - Excellent interpersonal and collaboration skills; ability to influence and build enthusiasm across teams. - PR knowledge a plus, for joint strategy development with internal PR functions. Required Education & Certifications: - Bachelor’s degree in Marketing, Communications, or related field. - Industry certifications (e.g., Hootsuite, Sprout Social, Facebook Blueprint) are advantageous.

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