Amdocs

About the Company

We help those who build the future to make it amazing.
In an era where new technologies are born every minute, and the demand for meaningful digital experiences has never been so intense, we unlock our customers’ innovative potential, empowering them to transform their boldest ideas into reality, and make billions of people feel like VIPs.

Our 31,000 employees around the globe are here to accelerate our customers’ migration to the cloud, differentiate in the 5G era, digitalize and automate their operations, and provide end users with the next-generation communication and media experiences that make the world say wow.

Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.58 billion in fiscal 2022.

Listed Jobs

Company Name

Amdocs

Job Title

Head of Market Research & Intelligence (Hybrid OR UK Remote)

Job Description

**Job Title:** Head of Market Research & Intelligence **Role Summary:** Lead global market research strategy, deliver actionable insights, and shape strategic thought leadership to reinforce Amdocs’ industry leadership and customer value. **Expectations:** - 8+ years in telecom industry; proven team management experience required. **Key Responsibilities:** - Develop and execute global research roadmaps aligned with corporate priorities. - Translate market analysis into executive-level insights to inform strategic decisions. - Engage with Tier-1 telecom executives and C-suite leaders to drive sales and business success. - Manage primary and secondary research projects using quantitative and qualitative methods. - Collaborate with industry analysts and research firms on consumer, enterprise, and telecom research. - Lead and mentor a high-performing research team to deliver impactful insights. **Required Skills:** - Advanced market research techniques (surveys, focus groups, executive interviews). - Strong data analysis, storytelling, and data visualization capabilities. - Experience in telecom, competitive intelligence, or industry analysis. - Executive-level presentation and communication proficiency in English. - Ability to navigate complex, global matrix environments and lead through influence. **Required Education & Certifications:** - Bachelor’s degree in Economics, Engineering, Business, or related field; MSc or MBA preferred. - No specific certifications required.

London, United kingdom

Hybrid

Senior

20-09-2025

Company Name

Amdocs

Job Title

Customer Success Manager

Job Description

**Job Title** Customer Success Manager **Role Summary** Drive customer retention, satisfaction, and revenue expansion for SaaS B2B accounts. Act as the primary post‑sale partner, ensuring successful onboarding, proactive support, and continuous value realization for enterprise customers. **Expectations** - Increase Annual Recurring Revenue (ARR) and Net Recurring Revenue (NRR). - Maintain high Customer Satisfaction Score (CSAT) and Voice of Customer (VOC) metrics. - Achieve contract renewal targets and consistent revenue collection. **Key Responsibilities** - Build and sustain strong relationships with assigned customers, serving as the main point of contact for operational and incident support. - Lead onboarding, training, and ongoing product adoption initiatives to maximize customer success. - Monitor usage metrics, identify potential issues, and propose optimizations to enhance experience and reduce churn. - Capture customer feedback and advocate internally to improve products, services, and processes. - Identify upsell and cross‑sell opportunities, collaborating with sales, finance, and product teams to convert opportunities into revenue. - Manage subscription renewal cycles and forecast consumption for invoicing and financial reporting. - Track and report on key performance indicators (KPIs) including ARR, NRR, CSAT, NPS, MRR, and month‑to‑month growth. **Required Skills** - Proven experience managing SaaS B2B accounts, ideally handling multi‑million‑dollar portfolios. - Strong communication, negotiation, and stakeholder management abilities. - Analytical mindset with proficiency in performance metrics tracking and reporting. - Familiarity with customer success platforms (e.g., Gainsight, Totango) and CRM systems. - Proactive problem‑solving and customer‑centric approach. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Information Technology, or a related field. - Relevant customer success or account management certifications (e.g., SuccessHACKER, Gainsight Certified Success Manager) are a plus.

Plano, United states

Hybrid

30-10-2025