- Company Name
- Henry Schein
- Job Title
- Junior IT Technical Support
- Job Description
-
Job Title: Junior IT Technical Support
Role Summary: Provide first‑line technical support for a mid‑size organization, handling hardware, software, networking, and telecommunications issues. Resolve user incidents, liaise with vendors, maintain secure systems, and support daily IT operations.
Expectations:
- Deliver timely solutions to critical user problems.
- Maintain a proactive, responsible approach to resolve incidents and minimize business disruption.
- Uphold security and data integrity across all supported platforms.
- Contribute to continuous improvement of helpdesk processes and documentation.
Key Responsibilities:
1. Log, triage, and resolve user tickets, using ServiceNow and other ticketing tools.
2. Provide support for PCs, laptops, printers, peripherals, and Windows 10/11 endpoints.
3. Perform hardware and software installation, configuration, and image deployment.
4. Maintain network connectivity, troubleshoot IP, VLAN, router, and switch issues.
5. Manage Active Directory, Windows folder shares, and basic Windows Server settings.
6. Assist with AS400 backup via tape library and monitor backup integrity.
7. Liaise with third‑party support and serdes e.g., CX One phone system.
8. Document solutions, update knowledge base, and ensure documentation accuracy.
9. Participate in special projects and ad‑hoc IT duties as assigned.
10. Support out‑of‑hours coverage according to rotation schedule.
Required Skills:
- Hardware troubleshooting and PC building from images.
- Linux or Windows Server administration fundamentals.
- Network basics: TCP/IP, subnetting, VLANs, routers, switches.
- Active Directory, Windows file sharing, group policy.
- ServiceNow ticketing, backup operations, tape library use.
- Microsoft Office proficiency.
- Telephony systems (CX One) configuration.
- Strong diagnostic, logical reasoning, and problem‑solving skills.
- Effective written and verbal communication, active listening, and conflict de‑escalation.
- Ability to manage workload, prioritize, and work independently.
Required Education & Certifications:
- GCSE level (or equivalent) in Maths and English.
- Preferable IT qualifications (e.g., HL/EIT, CompTIA A+, Microsoft MCSA).
- 2‑3 years of practical IT support experience.
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Gillingham, United kingdom
Hybrid
Junior
03-02-2026