Viva.com

About the Company

Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.

Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition. Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.

Listed Jobs

Company Name

Viva.com

Job Title

Client Operations Representative

Job Description

**Job Title** Client Operations Representative **Role Summary** Provide frontline support for merchants, ensuring smooth onboarding, payment‑acceptance setup, and ongoing account management. Act as the liaison between merchants and internal teams, driving account performance and customer satisfaction. **Expectations** * Become a payments subject‑matter expert. * Manage leads, onboarding, and account performance metrics to accelerate growth. * Maintain accurate client data and collaborate cross‑functionally. **Key Responsibilities** * Evaluate inbound leads and assign them to appropriate internal teams. * Oversee merchant onboarding and payment‑acceptance configuration. * Promote existing and new services to prospective and current merchants. * Monitor activated merchant accounts, ensuring seamless operation. * Serve as primary contact for internal departments to align processes and systems. * Update and maintain client information in the company database. * Analyze account performance data and identify growth opportunities. * Collaborate with cross‑functional teams to deliver consistent service quality. **Required Skills** * Analytical ability to monitor and drive account performance. * Strong interest in technology and payments ecosystems. * Customer‑centric problem solving – identify technical and commercial needs to craft solutions. * Excellent presentation skills (phone/video). * Collaborative mindset, capable of working with diverse stakeholders. * Fluency in French and Dutch (or one language with strong command of the other). **Required Education & Certifications** * Minimum of a relevant bachelor’s degree (business, finance, technology) or equivalent work experience. * No mandatory certifications specified.

Brussels, Belgium

On site

05-12-2025