TESOL International Association

About the Company

Founded in 1966, TESOL International Association is a professional community of educators, researchers, administrators, and students committed to advancing excellence in English language teaching for speakers of other languages worldwide. With more than 10,000 members representing more than 100 countries, TESOL fosters the exchange of ideas, research, and peer-to-peer knowledge, and provides expertise, resources, and a powerful voice on issues affecting the profession. Through professional development programs, its International Conference, interest sections, and publications, TESOL engages tens of thousands of professionals to collaborate globally and create a world of opportunity for millions of people of all ages who want to learn English.

Those who engage with the TESOL LinkedIn page must follow our code of conduct at https://www.tesol.org/code-of-conduct/.

Listed Jobs

Company Name

TESOL International Association

Job Title

Head Of Customer Success

Job Description

Head Of Customer Success **Role Summary** Lead and scale customer success strategy to drive client retention, renewal, and growth across high-value client relationships. Shape service delivery frameworks, team development, and cross-functional collaboration to align with commercial objectives. **Expactations** - Proven leadership of client services teams in media, sport, SaaS, or agency environments. - Expertise in managing multi-year client relationships and implementing scalable customer success models. - Strategic insight to align service innovation with business goals and client segmentation. - Experience in team leadership, performance coaching, and capability-building frameworks. **Key Responsibilities** - Own and evolve tiered customer experience strategies aligned to commercial priorities. - Design and implement service delivery models, KPIs, dashboards, and SLAs to measure client health and team impact. - Lead client retention, upsell initiatives, and renewal strategies through proactive insights. - Develop customer success SOPs, playbooks, and escalation frameworks. - Collaborate with cross-functional teams (Sales, Partnerships, Production, etc.) to ensure service alignment with business outcomes. - Act as senior escalation point for strategic clients and high-value accounts. **Required Skills** - Expertise in CRM platforms (e.g., Salesforce) and analytics/reporting tools. - Strategic thinking to translate client insights into service improvements. - Strong cross-functional collaboration and stakeholder management. - Team leadership, succession planning, and performance coaching. - Proficiency in designing segmentation models, tiered service delivery, and resource planning. **Required Education & Certifications** Not Specified in Description.

Manchester, United kingdom

On site

Senior

24-09-2025

Company Name

TESOL International Association

Job Title

C# Software Engineer Full Stack

Job Description

Job title: C# Software Engineer Full Stack Role Summary: Develop and maintain high‑volume, real‑time payment and integration services for a gaming/gambling platform, primarily using C# .NET Core on the backend, with front‑end React/TypeScript support, within an AWS‑based, containerised environment. Expactations: • Deliver scalable, secure, and reliable web applications. • Participate in architecture and design discussions across the full tech stack. • Mentor junior developers and contribute to a collaborative Agile team. Key Responsibilities: • Design, code, test, and deploy backend services in C# .NET Core. • Build and maintain front‑end components in React/TypeScript. • Implement CI/CD pipelines with TeamCity and Terraform (IaC). • Manage data persistence with SQL and caching with Redis. • Ensure high availability and performance of real‑time payment flows. • Collaborate with cross‑functional teams (product, QA, ops). • Provide technical guidance and code reviews. Required Skills: • Strong experience with C# and .NET Core. • Proven ability to build scalable, secure web applications. • Familiarity with front‑end development (JavaScript/TypeScript, React). • Working knowledge of AWS services (EC2, Lambda, RDS, S3, etc.). • Experience with Docker, Terraform, and CI/CD tooling. • Proficient with relational databases (SQL) and in‑memory data stores (Redis). • Comfortable in Agile environments, with excellent communication and mentoring skills. Required Education & Certifications: • Bachelor’s degree in Computer Science, Software Engineering, or related field. • Relevant certifications (e.g., Microsoft Certified: Azure Developer Associate, AWS Certified Developer) are a plus.

Sunderland, United kingdom

Hybrid

12-10-2025

Company Name

TESOL International Association

Job Title

Full Stack Developer C# TypeScript AWS

Job Description

**Job Title:** Full Stack Developer (C# / TypeScript / AWS) **Role Summary:** Develop and maintain end‑to‑end web applications for a fast‑growing gaming/gambling platform. Work across the stack—backend services, REST APIs, and front‑end interfaces—using C#/.NET Core, TypeScript, Vue.js, and AWS cloud services within an Agile, collaborative team. **Expectations:** - Proven full‑stack development experience with C# and TypeScript. - Ability to design scalable, secure, and reliable web solutions. - Strong communication and teamwork skills; active participation in technical discussions. - Self‑starter attitude with a focus on quality and continuous improvement. **Key Responsibilities:** - Design, code, test, and deploy backend services and APIs (e.g., payments) using C#/.NET Core. - Implement responsive front‑end features with TypeScript and Vue.js. - Manage infrastructure as code (Terraform) and containerization (Docker) on AWS. - Maintain SQL databases and Redis caching layers. - Collaborate with product owners, QA, and other developers in an Agile environment. - Contribute to code reviews, technical documentation, and CI/CD pipelines (TeamCity). **Required Skills:** - C#/.NET Core development. - TypeScript and Vue.js front‑end development. - AWS services (EC2, S3, RDS, etc.) and cloud best practices. - Docker and Terraform (IaC). - SQL (relational databases) and Redis. - Experience with CI/CD tools (TeamCity or equivalent). - Understanding of RESTful API design and security principles. - Agile/Scrum methodology experience. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent professional experience). - Relevant certifications (e.g., AWS Certified Developer/ Solutions Architect) are a plus but not mandatory.

Sunderland, United kingdom

Hybrid

12-10-2025

Company Name

TESOL International Association

Job Title

Head of Sales

Job Description

Job Title: Head of Sales Role Summary: Lead the UK sales organization, setting strategy, managing a high‑performance team, and driving revenue growth and market share expansion in retail technology solutions. Expectations: Achieve quarterly sales targets and annual revenue growth, maintain >90% client retention, and consistently exceed sales KPIs. Key Responsibilities: • Develop and implement a comprehensive sales strategy that aligns with global and regional objectives. • Set clear sales targets, KPIs, and performance metrics for the UK sales team. • Identify and prioritize key customer segments, focusing on large‑scale retailers and strategic accounts. • Lead new client acquisition and build lasting relationships with key accounts. • Represent the company at industry events, trade shows, and client meetings. • Manage and grow the UK sales team, providing coaching, performance feedback, and development plans. • Foster a collaborative, high‑performance sales culture and coordinate with marketing, solutions, and technical support teams. • Serve as the primary point of contact for strategic UK clients, overseeing contract negotiations and successful onboarding. • Monitor market trends, competitor activity, and customer feedback; refine sales approaches accordingly. • Deliver regular sales forecasts, pipeline updates, and performance reports to senior leadership. • Provide market insights to support product development, localisation, and strategic partnerships. • Identify, negotiate, and manage partnerships with technology providers, consultants, and other industry stakeholders. Required Skills: • 8+ years of sales and management experience in retail technology or related sectors. • Proven ability to drive the full sales cycle from planning to close. • Strong business acumen and deep understanding of the UK retail landscape. • Excellent communication, presentation, and influencing skills at all organisational levels. • Demonstrated mentoring, coaching, and people‑management capabilities. • Continuous learning mindset – actively engages in workshops, seminars, and conferences. Required Education & Certifications: • Bachelor’s degree (or higher) in Business, Marketing, or related field. • 8+ years of progressive sales and management experience with a track record of exceeding targets.

London, United kingdom

On site

Senior

17-11-2025