- Company Name
- Yoh, A Day & Zimmermann Company
- Job Title
- Senior Systems Administration Lead
- Job Description
-
Job Title: Senior Systems Administration Lead
Role Summary: Lead and coach the Salesforce administration team on a 3‑6 month contract, overseeing the Salesforce ecosystem (Ascend, Marketing Cloud, Commerce Cloud, Experience Cloud) and acting as the primary liaison between technical teams and business stakeholders.
Expectations: 3‑month W2 contract, 35 hours per week, 3 days onsite in Boston (hybrid), hourly rate up to $55.30, no visa sponsorship.
Key Responsibilities:
• Manage and stabilize the Salesforce platform across Ascend, Marketing, Commerce, and Experience Clouds.
• Coach and mentor the systems administration team (Lauren, Peter, Sterling, Dan).
• Conduct daily stand‑ups, monitor and assign support cases, and ensure timely resolution.
• Serve as liaison with ITS to align development initiatives with Advancement requirements.
• Lead critical projects such as Ascend stabilization, Kindsight integration, Commerce Cloud troubleshooting, and parent data loading.
• Escalate and resolve complex issues; maintain day‑to‑day platform operations.
Required Skills:
• 5–7 years of Salesforce administration experience (higher education preferred).
• Proven leadership of technical teams.
• In‑depth knowledge of Service Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud.
• Expertise in Salesforce configuration: workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dashboards, and reports.
• Strong business analysis and translation of requirements into technical solutions.
• Excellent communication, problem‑solving, and vendor management abilities.
• Experience with sandbox and production environments.
Required Education & Certifications:
• Bachelor’s degree (any discipline).
• Salesforce Certified Administrator (or equivalent).
• Preferred: Salesforce Advanced Administrator, Platform App Builder, or related certifications.