- Company Name
- Pennylane
- Job Title
- People Ops Manager
- Job Description
-
Job Title: People Ops Manager
Role Summary
Lead and supervise a high‑performing People Operations team (≥5 individuals) to deliver end‑to‑end employee lifecycle processes across onboarding, data integrity, payroll coordination, benefits administration, compliance, and HRIS management. Drive continuous improvement, standardize SOPs, and ensure SLA compliance while fostering a collaborative environment with Talent Acquisition, Finance/Payroll, Legal, IT, and HR Business Partners.
Expectations
- Own operational execution and enhancement of core People Ops processes.
- Manage workload allocation, priority setting, and progress tracking to meet SLAs.
- Develop team members through coaching, performance reviews, and growth planning.
- Maintain audit‑ready data quality, regulatory compliance, and transparent reporting.
- Communicate project status, risks, and decisions to cross‑functional stakeholders.
Key Responsibilities
- Plan, oversee, and adjust daily team workload; remove blockers and rebalance capacity.
- Coach and mentor ICs; clarify roles, set KPIs, and conduct regular feedback cycles.
- Own HRIS administration: data accuracy, documentation, and system updates.
- Execute & improve onboarding, employee changes, benefits, leave, and mobility workflows.
- Coordinate cross‑functional initiatives (e.g., payroll cut‑offs, policy rollouts, system changes).
- Prepare People Ops dashboards and reports for payroll, headcount, and compliance.
- Ensure compliance with labor law, data‑privacy regulations, and internal controls.
- Lead continuous improvement projects to streamline processes, reduce errors, and lower cycle times.
Required Skills
- Strong leadership and team‑management experience (minimum 5 + ICs).
- Deep knowledge of People Ops functions: onboarding, HRIS, benefits, payroll integration, compliance.
- Proficiency in HRIS platforms and reporting tools; data‑driven mindset.
- Excellent stakeholder management and cross‑functional collaboration.
- Process‑oriented with proven experience in SOP development, KPI tracking, and SLA delivery.
- Strong analytical and problem‑solving skills, with the ability to manage change initiatives.
- Excellent communication (written and verbal) in English; additional European languages a plus.
Required Education & Certifications
- Bachelor’s degree in Human Resources, Business Administration, or related field (minimum).
- HR certifications (e.g., SHRM‑CP/SHRM‑SH, HRCI PHR/SPHR) preferred.