- Company Name
- Pennylane
- Job Title
- People Ops Manager - Team Lead
- Job Description
-
**Job Title:** People Ops Manager – Team Lead
**Role Summary:**
Oversee a team of 5+ People Operations individuals while driving end‑to‑end execution and continuous improvement of core HR processes (onboarding, employee life‑cycle changes, payroll inputs, benefits, compliance, HRIS). Partner with cross‑functional stakeholders to deliver seamless employee experiences, maintain data integrity, and meet compliance and audit standards.
**Expactations:**
- Deliver SLA‑compliant, high‑quality operations across all People Ops functions.
- Maintain 99%+ data accuracy in HRIS and readiness for audit.
- Foster a high‑performing, engaged team through coaching, clear accountability, and growth planning.
- Standardize and simplify SOPs, reducing cycle times and error rates.
**Key Responsibilities:**
- Lead daily People Ops operations: workload planning, priority setting, dashboard monitoring, and blocker removal.
- Coach and manage ICs, conduct 1:1s, performance reviews, and career development plans.
- Own process execution and improvement across onboarding, data changes, benefits, leave, mobility, and payroll‑related activities.
- Coordinate cross‑functional deliverables, manage project timelines, and communicate risks and status.
- Maintain accurate HRIS data, generate reports for payroll, headcount, and audit compliance.
- Ensure adherence to labor, data‑privacy, and internal control regulations.
**Required Skills:**
- Strong leadership and coaching ability.
- HR process expertise (onboarding, benefits, payroll, compliance).
- HRIS and data analytics proficiency.
- Project and change management skills.
- Excellent communication and stakeholder management.
- Problem‑solving and continuous improvement mindset.
**Required Education & Certifications:**
- Bachelor's degree in Human Resources, Business Administration, or related field.
- Professional HR certification (SPHR, SHRM‑CP/SHRM‑SH, or equivalent) preferred.