Qualis Recrutement

www.qualis-recrutement.fr

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Company Name: Qualis Recrutement
Job Title: Backup Support N2 Polyvalent Anglais Conversationnel F/H
Job Description: **Job Title** Backup Support N2 Polyvalent – Conversational English **Role Summary** Provide level‑2 IT support as a backup for technicians, covering user assistance, deployments, migrations, and mobile device enrollment across the region. **Expectations** Deliver timely, accurate service, maintain documentation, adapt to new technologies, communicate effectively in English, and uphold high service standards. **Key Responsibilities** - Serve as backup for on‑call technicians during absences. - Provide 1°/2° support to all users, including VIPs (phone and onsite). - Manage deployments, migrations, and installations of hardware and software. - Administer first‑level user accounts in Active Directory and related applications. - Support mobile devices (smartphones, tablets) and enroll them through Microsoft Intune. - Resolve tickets, perform remote troubleshooting, and maintain accurate logs. - Draft procedures and update knowledge base documentation. **Required Skills** - Proficient in Windows OS, Citrix, Microsoft Office, Office 365, and Outlook. - Experience troubleshooting iOS, Android, and Windows Mobile devices. - Solid Active Directory administrative knowledge. - Strong technical autonomy, meticulous attention to detail, and process adherence. - Excellent verbal communication, customer‑service orientation, and teamwork skills. - Conversational proficiency in English (written and spoken). **Required Education & Certifications** - Minimum of a Bac (Bachelor) or equivalent (Bac + 1 to Bac + 2) in IT or related field. - At least 1 year of experience in a multi‑skill level‑2 support role.